Central government bodies face ongoing operational and commercial challenges. Most notably, as part of austerity measures in the last decade they now have very limited money to spend, and must do more with less. They also face a clear need to make use of shared services – through which different departments call on the same administrative functions to benefit from economies of scale and improved commercial models.

In this climate, many central government bodies are turning to Arvato’s innovative business process outsourcing, shared services, and digital transformation expertise as they look to streamline processes and maintain high quality services. Our shared service centre, which is accredited to the same level as government, is already providing standardised back-office services for the Department for Transport (DfT) and its family of executive agencies for the first time in the department’s history.