Discover how our ground-breaking shared services centre helped the Department for Transport unlock significant time and cost savings.
Discover what new tools are helping central government bodies significant savings in their back-office.
From strategic buy-in to standardisation, discover our experts’ insight into the five key steps critical for any shared services model.
Our simple goal is to make your citizen engagement as effective as possible, by shaping high-value, end-to-end services that reduce cost to serve, deliver efficiencies and transform experiences. We are an approved Crown Commercial provider and are committed contractually, from day one, to transformation. We bring a fast, agile and focused approach, and a drive and passion to every single partnership. To keep you at the forefront of change, we call on our deep experience in the public and private sector and in front and back-office services, and throughout we leverage powerful technology to make things faster and more flexible. It’s why multiple government departments have already given us their vote.
Maximising value for citizens
You face a constant value challenge. We help you reimagine existing workflows and systems so you can do more, faster, for less.
From streamlining your processes through shared service centres, to implementing AI-powered self-serve, these are transformative solutions that it pays to deploy.
Weighed down by complex, convoluted legacy systems? We help you transform.
We assess your workflows and citizen journeys, and identify the tools that will make the biggest contribution to your objectives – from cutting-edge digital engagement platforms, to intelligent automation and cloud-based ERP.
Delivering seamless, multichannel citizen services
Availability and accessibility are non-negotiables in customer experience across public services.
With our solutions, interact with your citizens however they choose to engage.
Create new efficiencies through intelligent self-serve technologies, boost satisfaction through hyper-personalisation, and drive engagement through AI-supported proactive outreach.
Guaranteeing data privacy, security and compliance
When it comes to yours and your citizens’ data, we know there’s no room for error.
We’re accredited to the highest central government standards, holding ISO27001, ISO20000, Cyber Essentials Plus and HMG PGA accreditations. And all of our systems and processes are fully auditable, supporting your compliance needs.
Speak to the team that will help you do more for citizens, for less
We know your challenges and constraints. We also know the scale of your opportunity. Contact our experts today to discuss how we can help transform your organisation’s operations.
Problem shared, problem halved
Consolidate, streamline and automate multiple department or agencies’ IT, procurement, finance and HR systems to unlock far greater benefits than just streamlining one department alone.
Managing the mundane
Are your teams spending too much time on basic, repetitive administration tasks? Our back-office support services leverage powerful automation and AI to take the work off their hands – saving time, reducing costs and delivering actionable insights.
Your transformation roadmap
Our experts design and deliver bespoke CX strategies that meet your departments’ specific needs – pinpointing the technologies and process changes that will delight your employees and citizens.