Press Release Archives - Page 2 of 3

7
Nov

2018

Arvato celebrates win at national customer services awards

7th November 2018
Arvato
Press Release

Anthony Pompa, Head of Customer Services at our Sandringham Park site, scooped the accolade for Manager of the Year at the ceremony on 2nd November at the Ricoh Arena in Coventry.

18
Oct

2018

Major infrastructure firm joins Department for Transport at Arvato’s Swansea shared service centre

18th October 2018
Arvato
Press Release

Global customer services provider Arvato has won a new contract with the East West Railway Company to deliver back-office services from its shared service centre in Swansea.

3
Oct

2018

Slough apprentice named regional winner at National Apprenticeship Awards

3rd October 2018
Arvato
Press Release

Arvato’s Recruitment Apprentice, Vikas Khan, has been named the 2018 South West ‘Intermediate Apprentice of the Year’ in the regional finals of the National Apprenticeship Awards (NAA).

26
Sep

2018

Swansea shared service centre scoops top customer service award

26th September 2018
Arvato
Press Release

Arvato’s shared service team in Swansea has won the Customer Commitment accolade at the 2018 regional Chamber Business Awards, beating off all other competition in Wales to win the category.

13
Sep

2018

Arvato CRM Solutions identified as a “Leader” in NelsonHall’s NEAT vendor evaluation for Digital Customer Experience Services

13th September 2018
Arvato
Press Release

Recognized for ability to deliver immediate business and cost benefits to clients and meet future requirements Other highlights include proprietary conversational AI, strong technology and CX innovation partnership network, and mature self-service offering Arvato CRM Solutions has been named as a ‘Leader’ in an extensive vendor evaluation report for Digital Customer Experience Services from NelsonHall, the leading business process services and IT services research and analysis firm. The NelsonHall report evaluates global outsourcing vendors on their ability to deliver customer experience improvements, optimize costs, manage volume and scale, and generate revenues. Arvato CRM Solutions is one of a small number […]

29
Jun

2018

Arvato CRM named as a retail leader in new report

29th June 2018
Arvato
Press Release

Global customer services provider Arvato has been named as a leader for its capabilities in the retail sector, in a new NEAT vendor evaluation report from global industry analysts NelsonHall.

31
May

2018

Shopmatic Selects Arvato as Customer Service Partner to Help Millions of Sellers Take Their Businesses Online

31st May 2018
Arvato
Press Release

The Singapore-based technology company has enlisted Arvato’s expertise in scaling customer service in preparation for global e-commerce expansion

9
Jan

2018

Arvato wins place on UK Government Contact Centres Framework

9th January 2018
Arvato
Press Release

Global customer service provider Arvato has won a place on a four-year UK government framework for contact centre services, allowing public sector organisations to access its expertise in customer services.

5
Oct

2017

New government agency joins Swansea shared centre as recruitment continues

5th October 2017
Arvato
Press Release

The Driver and Vehicles Standards Agency (DVSA) has become the latest UK government client to join Arvato’s shared service centre in Swansea, bolstering plans for local recruitment.

18
Apr

2017

Groupe Renault and Arvato expand award-winning partnership

18th April 2017
Arvato
Press Release

Business process outsourcing provider Arvato has expanded its award-winning partnership with a leading car brand, securing a new three-year contract to deliver the manufacturer’s back-office customer service in the UK and Ireland.