Global customer services provider Arvato has won a new contract with the East West Railway Company to deliver back-office services from its shared service centre in Swansea.
Arvato’s Recruitment Apprentice, Vikas Khan, has been named the 2018 South West ‘Intermediate Apprentice of the Year’ in the regional finals of the National Apprenticeship Awards (NAA).
Arvato’s shared service team in Swansea has won the Customer Commitment accolade at the 2018 regional Chamber Business Awards, beating off all other competition in Wales to win the category.
Recognized for ability to deliver immediate business and cost benefits to clients and meet future requirements Other highlights include proprietary conversational AI, strong technology and CX innovation partnership network, and mature self-service offering Arvato CRM Solutions has been named as a ‘Leader’ in an extensive vendor evaluation report for Digital Customer Experience Services from NelsonHall, the leading business process services and IT services research and analysis firm. The NelsonHall report evaluates global outsourcing vendors on their ability to deliver customer experience improvements, optimize costs, manage volume and scale, and generate revenues. Arvato CRM Solutions is one of a small number […]
Global customer services provider Arvato has been named as a leader for its capabilities in the retail sector, in a new NEAT vendor evaluation report from global industry analysts NelsonHall.
The Singapore-based technology company has enlisted Arvato’s expertise in scaling customer service in preparation for global e-commerce expansion
Global customer service provider Arvato has won a place on a four-year UK government framework for contact centre services, allowing public sector organisations to access its expertise in customer services.
The Driver and Vehicles Standards Agency (DVSA) has become the latest UK government client to join Arvato’s shared service centre in Swansea, bolstering plans for local recruitment.
Business process outsourcing provider Arvato has expanded its award-winning partnership with a leading car brand, securing a new three-year contract to deliver the manufacturer’s back-office customer service in the UK and Ireland.
Arvato’s campaign to drive awareness of the benefits Robotic Process Automation (RPA) can deliver to the public sector has been named the ‘Best Use of Research’ in a PR campaign by the PR Moment Awards.
