Your world is changing at lightning speed; new business models, new technologies, new competitors and new customers.
Arvato CRM Solutions has secured a brand-new contract with Dudley Metropolitan Borough Council to use automation to transform its accounts payable department.
Arvato CRM Solutions has secured a three-year contract to provide financial analysis and due diligence services for the Crown Commercial Services (CCS).
We’re excited to share that we’ve been announced as the winner for the ‘Best Advice Line / Helpline’ category at the Welsh Contact Centre Awards – specifically our Shared Service Centre, based in Swansea. This is a fantastic achievement and solidifies the important and innovative work the Centre undertakes.
Arvato CRM Solutions has partnered with real-time productivity, optimisation, and process mining platform, KYP.ai to continue driving its digital transformation and AI (artificial intelligence) offering.
Arvato CRM Solutions has opened a new 278-seat headquarters in Botanica Ditton Park, Datchet. The new 25,000 sq. ft site was selected because of its strong alignment with the firm’s focus on social impact, reducing its environmental impact and supporting employee wellbeing.
Arvato CRM Solutions has expanded its footprint into South Africa and secured its first customer experience contract to be delivered from the country with international e-commerce platform company, Techsembly. The move will see the Slough-headquartered business offer its services from Cape Town.
Global natural health and footwear brand VIVOBAREFOOT has partnered with Arvato CRM Solutions to deliver customer experience for its consumers and to support its growth in the UK and overseas.
We’ve won Bronze for ‘Most Effective Employee Engagement Approach’ at the European Contact Centre & Customer Service Awards (ECCCSAs). This is the second year in a row that Arvato has been recognised at these coveted awards and was also shortlisted for the ‘Outsourced Contact Centre of the Year’.
Experts from across the automotive industry came together to discuss how organisations from across the ecosystem are preparing for the future of the sector at changemakers inaugural Mobility Forum, hosted in partnership with Arvato CRM Solutions and in aid of charity partner, the Turing Trust.
We’ve continued our streak of award success, taking home Silver for the ‘Employee Engagement Strategy of the Year’ and Bronze in the ‘Large Contact Centre of the Year’ category at this year’s UK National Contact Centre (UKCCF) Awards.
