Parham Saebi, Head of Client Relations at Arvato & Ireland, spoke to Internet Retailing about how new technologies powered by automation and artificial intelligence (AI) are going to have a game-changing impact on how customer services are delivered.
David Morton, Sales and Solutions Director, Arvato CRM Solutions, has been featured in CXM Magazine explaining how people will work side by side with new technology to deliver the future of customer service.
David Morton, Sales and Solutions Director at Arvato CRM Solutions, spoke to AM Online about how automotive manufacturers can take advantage of the wealth of data available to them to deliver a seamless and proactive customer experience.
David Morton, Sales and Solutions Director at Arvato & Ireland, spoke to AM Online about how automotive manufacturers can take advantage of the wealth of data available to them to deliver a seamless and proactive customer experience.
This summer, Arvato has partnered with the Kids Lunch Club 2018 initiative and Driver and Vehicle Licensing Agency (DVLA) to support school children in the Swansea local community, through initiatives to provide free lunches and sponsoring the DVLA code challenge.
Debra Maxwell, CEO of CRM Solutions at Arvato and Ireland, has been featured in City AM discussing why virtual assistants are the future of customer service.
Friday 1st June marked the five-year anniversary of our partnership with the Department for Transport (DfT), where our shared service centre in Swansea is providing fully standardised back-office services for 22,500 civil servants, for the first time in the department’s history. The objective for DfT and its executive agencies was to benefit from the cost savings and efficiency gains of a shared service.
Estelle Wienk, Global Social Media Consultant at Arvato, has been featured in Customer Experience magazine discussing how the human touch is key to delivering premium experiences through social media.
Our partnership with a leading automotive brand was highly commended in the Outsourcing Partnership of the Year and Digital Customer Service Team of the Year categories at this year’s London and South East Contact Centre Awards
