Our Shared Service Centre in Swansea, which provides standardised back-office services for around 22,500 civil servants has retained its Customer Service Excellence (CSE) accreditation for five consecutive years.
Authored by David Morton, Sales & Solutions Director at Arvato CRM Solutions. Customers now expect ‘hyper-personalisation’ from the companies they shop with – but is there a limit to what retailers can and should do when it comes to personalisation efforts? And what technologies will drive brands towards increasingly bespoke customer service?
We’ve won the bronze award for the ‘Outsourced Contact Centre of the Year’ at the coveted 2021 European Contact Centre & Customer Service Awards (ECCCSAs). This follows a year of high performance, including accelerating a two-year transformation plan into two months, ensuring operational resilience for our clients, while simultaneously improving the quality, speed, and effectiveness of services.
We’ve won two awards at the Welsh Contact Centre Awards 2021 for ‘Best COVID-19 Strategy’ and ‘Apprentice/Newcomer of the Year’ for Alun Hope, as well as being shortlisted for a further two categories. This follows a year of high performance, moving to a work from home model, improved employee engagement and communication, while ensuring operational resiliency – and it’s the fourth consecutive year that we’ve been shortlisted at these awards.
Authored by David Morton, Sales & Solutions Director at Arvato CRM Solutions. More than half of all web traffic now comes through mobile devices and these users have a much higher abandonment rate than shoppers using a desktop – up to 86 per cent, according to the Baymard Institute. Here, we look at how retailers can tackle this through the customer journey.
Join David Morton, our Solutions Director, at Retail Week’s Tech Week as he speaks with James Brewer, Digital and Brand Director at DFS, and Simon Leesley, Managing Director at Stitch Fix, about how customer-facing solutions and new technologies are transforming the industry.
Our ‘Be 100% You Every Day’ internal communications strategy has been shortlisted for the ‘Most effective employee engagement communications strategy’ in Reward Gateway’s Engagement Excellence Awards and for ‘Best internal communications strategy’ in the Engage Awards 2021.
We’ve been named as a supplier on Crown Commercial Service’s (CCS) four-year Contact Centre and Business Services (RM6181) framework, which will allow public sector organisations to access our expertise in supporting citizens and unlocking back-office efficiencies through our technology-led solutions.
Our ‘Countdown to 2030’ external marketing and communications campaign has been named as a finalist in the ‘Best lead generation or nurturing campaign’ category at the 2021 B2B Marketing Awards. The integrated campaign marked the first-time businesses in the electric vehicle ecosystem came together to openly discuss the customer experience (CX) challenges of an electric future.
Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions. Intelligent automation offers businesses a powerful tool that can supercharge their customer experience transformation strategies. But how does it work, and what exactly can it deliver? Here are three ways it is benefiting our clients as part of their transformation plans.
