We have been awarded the UK Government’s Cyber Essentials Plus certification again for the second year in a row, which demonstrates that we meet the requirements for delivering secure services to our public sector clients.
Authored by David Morton, Sales & Solutions Director at Arvato CRM Solutions. While it might not be the first thing that springs to mind when thinking about sustainability strategies, customer experience – supported by the right technology – has an important part to play in helping brands reduce their environmental footprint.
David Morton, Sales & Solutions Director at Arvato CRM Solutions spoke to Retail Week about how brands’ customer service reputations are now won and lost on their ability to personalise customer interactions.
David Morton, Sales & Solutions Director at Arvato CRM Solutions spoke to Customer Experience Magazine (CXM) about how brands can implement technology to transform how they collate, analyse, and use customer data, to deliver hyper-personalisation.
Our ‘Be 100% You Every Day’ internal communications and employee engagement strategy has won the ‘Best internal communications strategy’ at the Engage Awards 2021.
Authored by Mike Sloman, Business Development Director at Arvato CRM Solutions. We are ‘always on’ consumers now, which means social commerce is essential to the channel mix. The point of ‘inspiration’ must be as close as possible to the point of ‘check-out’, making it as simple as possible to buy whilst removing the drop-off points that result in abandoned transactions. But what’s next for social selling?
Our Shared Service Centre in Swansea, which provides standardised back-office services for around 22,500 civil servants has retained its Customer Service Excellence (CSE) accreditation for five consecutive years.
Authored by David Morton, Sales & Solutions Director at Arvato CRM Solutions. Customers now expect ‘hyper-personalisation’ from the companies they shop with – but is there a limit to what retailers can and should do when it comes to personalisation efforts? And what technologies will drive brands towards increasingly bespoke customer service?
We’ve won the bronze award for the ‘Outsourced Contact Centre of the Year’ at the coveted 2021 European Contact Centre & Customer Service Awards (ECCCSAs). This follows a year of high performance, including accelerating a two-year transformation plan into two months, ensuring operational resilience for our clients, while simultaneously improving the quality, speed, and effectiveness of services.
We’ve been named as a finalist for four categories in the coveted Welsh Contact Centre Awards 2021, following a year of high performance, moving to a work from home model, improved employee engagement and communication, while ensuring operational resiliency. This is the fourth consecutive year that we’ve been shortlisted for these awards.
