David Morton, Sales & Solutions Director at Arvato CRM Solutions spoke to AM Online about how consistent, personalised customer experience will be the linchpin in ensuring the automotive industry can successfully support drivers on their electric vehicle (EV) journey.
Authored by Mike Sloman, Business Development Director. Social media is playing a critical role in helping automotive firms tackle the ‘consideration challenge’. Done well, it drives user engagement and slashes the distance between the point of inspiration and the point of sale, ultimately increasing conversion rates and boosting sales. Implementing ‘live’ elements in social feeds takes this to a whole new level.
Arvato CRM Solutions has been appointed as Wales Air Ambulance Charity’s new digital transformation partner to help the Charity raise funds more effectively and reduce its environmental impact by transforming and future-proofing its systems.
Authored by David Morton, Sales and Solutions Director at Arvato CRM Solutions. Shared concepts are prompting new customer experience considerations for automotive businesses, including manufacturers, particularly when it comes to retention. How can brands adapt to ensure they’re not asleep at the wheel?
We’ve been appointed to the UK Government’s new Digital Outcomes 6 framework, which will allow public sector organisations to access our specialist digital expertise and solutions through a flexible approach to procurement.
Following a recent move to remote working for our employees in Warwick, we’ve supported several colleagues, local community initiatives and charities by donating our excess furniture and catering equipment so they can be put to good use. These include Shine a Light, Cawston Grange Primary School and Way Ahead Support Services.
We’re proud to have joined leading IT infrastructure and services provider, Sumillion’s Green Diamond Club, an initiative that’s focussed on not having to choose between growth and sustainability. Our partnership has worked together to build a well for Ampeyoo-Krofrom D/A Primary School in Ghana, to give the children and local community a drinking water source for better health.
Our Complaints Team Leader, Mark Page, has been named as a finalist in the ‘Complaints Manager of the Year’ category at the 2022 UK National Contact Centre Awards.
Arvato CRM Solutions has secured a contract extension with BMW Group to provide multichannel customer services in the UK and Ireland following another successful year in partnership.
Authored by Mike Sloman, Business Development Director at Arvato CRM Solutions. It’s essential that brands have an in-depth understanding of their customers to deliver the seamless, highly-personalised experiences that they expect in today’s retail environment. Here’s how we’re helping our clients deliver the all-important ‘single view’, and also benefit from putting the data they collate to effective use.
