We’re proud to have joined leading IT infrastructure and services provider, Sumillion’s Green Diamond Club, an initiative that’s focussed on not having to choose between growth and sustainability. Our partnership has worked together to build a well for Ampeyoo-Krofrom D/A Primary School in Ghana, to give the children and local community a drinking water source for better health.
Our Complaints Team Leader, Mark Page, has been named as a finalist in the ‘Complaints Manager of the Year’ category at the 2022 UK National Contact Centre Awards.
Arvato CRM Solutions has secured a contract extension with BMW Group to provide multichannel customer services in the UK and Ireland following another successful year in partnership.
Authored by Mike Sloman, Business Development Director at Arvato CRM Solutions. It’s essential that brands have an in-depth understanding of their customers to deliver the seamless, highly-personalised experiences that they expect in today’s retail environment. Here’s how we’re helping our clients deliver the all-important ‘single view’, and also benefit from putting the data they collate to effective use.
We’re passionate about developing our people at all levels of our organisation, whether that’s through mentoring, coaching, training and development courses, or an apprenticeship. This National Apprenticeship Week, we’re looking back at some of our apprentices’ and the programme’s achievements over the past year.
Authored by Mike Sloman, Business Development Director at Arvato CRM Solutions. Customers want speed, accuracy and personalisation, but not if it means a service that feels cold and without a human touch. Part of achieving this is balancing the unique skills and capabilities of human agents with the speed and analytical power of technology – using the right resource, at the right time, to get the right outcome.
We have been awarded the UK Government’s Cyber Essentials Plus certification again for the second year in a row, which demonstrates that we meet the requirements for delivering secure services to our public sector clients.
Authored by David Morton, Sales & Solutions Director at Arvato CRM Solutions. While it might not be the first thing that springs to mind when thinking about sustainability strategies, customer experience – supported by the right technology – has an important part to play in helping brands reduce their environmental footprint.
David Morton, Sales & Solutions Director at Arvato CRM Solutions spoke to Retail Week about how brands’ customer service reputations are now won and lost on their ability to personalise customer interactions.
David Morton, Sales & Solutions Director at Arvato CRM Solutions spoke to Customer Experience Magazine (CXM) about how brands can implement technology to transform how they collate, analyse, and use customer data, to deliver hyper-personalisation.
