Arvato achieves re-certification of Cyber Essentials Plus

How can tech-driven customer service help deliver net-zero retail?

Authored by David Morton, Sales & Solutions Director at Arvato CRM Solutions. While it might not be the first thing that springs to mind when thinking about sustainability strategies, customer experience – supported by the right technology – has an important part to play in helping brands reduce their environmental footprint.


The social state of play: what’s next for social selling?

Authored by Mike Sloman, Business Development Director at Arvato CRM Solutions. We are ‘always on’ consumers now, which means social commerce is essential to the channel mix. The point of ‘inspiration’ must be as close as possible to the point of ‘check-out’, making it as simple as possible to buy whilst removing the drop-off points that result in abandoned transactions. But what’s next for social selling?


Retail CX: Is there a personalisation ceiling?

Authored by David Morton, Sales & Solutions Director at Arvato CRM Solutions. Customers now expect ‘hyper-personalisation’ from the companies they shop with – but is there a limit to what retailers can and should do when it comes to personalisation efforts? And what technologies will drive brands towards increasingly bespoke customer service?


Arvato Takes Home Top European Customer Service Award

We’ve won the bronze award for the ‘Outsourced Contact Centre of the Year’ at the coveted 2021 European Contact Centre & Customer Service Awards (ECCCSAs). This follows a year of high performance, including accelerating a two-year transformation plan into two months, ensuring operational resilience for our clients, while simultaneously improving the quality, speed, and effectiveness of services.


Arvato scoops two top Welsh contact centre awards, after being named a finalist for fourth year in a row

We’ve been named as a finalist for four categories in the coveted Welsh Contact Centre Awards 2021, following a year of high performance, moving to a work from home model, improved employee engagement and communication, while ensuring operational resiliency. This is the fourth consecutive year that we’ve been shortlisted for these awards.