Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions. Customer experience will be the linchpin in ensuring the industry can successfully take drivers on their electric vehicle (EV) journey. It will be essential in delivering the consistent, personalised experiences and support that customers, the majority of whom will have just made.
Authored by David Morton, Sales and Solutions Director at Arvato CRM Solutions. As technology advances our cars are becoming increasingly reliable and the traditional customer touchpoints of routine servicing and maintenance are becoming less frequent. This trend is set to grow in prominence as more electric vehicles (EVs) join the vehicle parc.
Here, we catch up with Rab Singhania, Arvato’s Major Projects Director, to understand more about our tried and tested approach to migration that guarantees a seamless experience for our clients, their workforce and their customers.
