Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions. Intelligent automation offers businesses a powerful tool that can supercharge their customer experience transformation strategies. But how does it work, and what exactly can it deliver? Here are three ways it is benefiting our clients as part of their transformation plans.
Authored by Mike Stewart, Business Development Director - Digital Automation at Arvato CRM Solutions. Automating HR processes can help relieve administrative pressure, introducing significant new efficiencies and freeing up employees to focus on more strategic and business-critical tasks. But how does it work in practice, and how much of an impact can it really make?
Authored by Mike Stewart, Business Development Director - Digital Automation at Arvato CRM Solutions. Automation can be a transformative force in the back office. Here are the three key stages we work through with our clients when implementing our end-to-end ProcessAutomate solution to optimise the benefits to their operations.
Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions. Customers are more likely to buy from a business that offers highly personalised experiences, but delivering them can be problematic. The answer lies in implementing new technology to transform how you collate and use data and the ability to adapt to changes in preferences or circumstances in real-time.
Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions. Retailers are now being challenged to deliver customer experience that is ‘hyper-personalised’. Getting it right can help brands both win and retain customers, boost revenue streams, reduce customer effort and improve the overall customer experience.
Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions. While subscription models may not be new to the retail industry, they will play an increasingly central role in the future. With the right technology in place, they offer increasing opportunity for brands to diversify their offerings while building their customer relationships and loyalty.
Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions. Livestream e-commerce is a channel that has exploded in popularity in China and could provide UK brands with a new and powerful way to engage and interact with customers online. What does it entail, and how could it benefit brands in the UK?
Authored by David Morton, Sales and Solutions Director at Arvato CRM Solutions. The huge surge in digital sales and engagement that brands have adapted to will be no temporary shift. There is much discourse around the negative impact on physical retail and the future of the high street. But rather than a demise into irrelevancy, bricks and mortar stores will continue to play a vital, yet different role in the drive towards experiential retail.
Authored by David Morton, Sales and Solutions Director at Arvato CRM Solutions. As consumers increasingly choose to engage with brands through digital platforms, the retail customer experience needs to adapt accordingly. Channels will need to be optimised to deliver proactive, next best action, insight-driven solutions, helping to drive sales as well as reacting to customer enquiries. There are three specific areas where the contact centre will need to focus in order to deliver an effective, highly personalised retail customer experience.
Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions. The events of recent months have intensified the pressure on authorities across the public sector to provide timely, effective citizen services. By optimising processes with the latest technology, from robotic process automation (RPA) to artificial intelligence (AI), government bodies and local councils can enhance their public services while introducing significant new efficiencies.
