Transform your contact centre to meet the efficiency challenge
Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions UK. The events of recent months have intensified the pressure on authorities across the public sector to provide timely, effective citizen services. By optimising processes with the latest technology, from robotic process automation (RPA) to artificial intelligence (AI), government bodies and local councils can enhance their public services while introducing significant new efficiencies.