The financial services industry is being transformed by a range of innovative fast-paced Fintech players. From blockchain to peer-to-peer lending, from automated claims processing to personal finance aps, disruption is everywhere. At the same time, an increasingly stringent regulatory environment is placing constraints on how they operate.
In this context, banks and insurers are focusing heavily on customer experience as a way of staving off the threat of the new wave of competitors. Not only does this entail providing a premium digital experience across all channels, but also a trusted and reliable customer service provision that meets and even exceeds the needs of individual and business clients.
Arvato’s digital know-how, coupled with our extensive experience in customer service, helps financial service companies stay ahead of the curve, drive growth and deliver new efficiencies. With our FCA accreditation and deep knowledge of regulatory requirements we are an ideal provider within this space.