ArvatoTalks explores the key trends and issues transforming industries across the UK through the eyes of the experts. In each report, we share exclusive insight from sector leaders, helping you understand new and disruptive landscapes, and equipping you with the knowledge you need to deliver more for your customers.

What’s in store for retail? Looking ahead to what the future holds for customer experience

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We’re living through one of the most turbulent times the UK retail industry has ever seen. But with challenge comes opportunity. We speak to leading experts from Mamas and Papas, Benefit Cosmetics, Lloyds Bank, the UKCCF and Quantspark on how businesses across the sector are transforming how they engage with customers to build for the future.

Read about how the retail market is reshaping 

Explore how brands are adapting their customer experience models

Learn about how changes in shopping habits are creating openings for smart brands

Discover the new approaches retailers are developing

Report: CX decoded – How top retailers are investing to win consumer spend
Three reasons the contact centre remains crucial to the retail customer experience
A new future for bricks and mortar in the drive towards experiential retail
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Turning heads with premium customer experiences for a global fast fashion brand
Why livestream e-commerce could transform how UK brands reach consumers
Revolutionising retail through subscription to build customer relationships
Retail Week article: Five strategies to drive spend with winning customer experience
What is hyper-personalisation and how do you do it effectively?

The countdown to 2030: Preparing the industry for the electric vehicle take over

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As the UK automotive industry faces a once in a generation transformation, we ask four of its leading experts what the journey to 2030 and the transition to electric vehicles currently looks like. Alongside award-winning journalist Quentin Willson, hear from leaders at LKQ Euro Car Parts, The AA and Lloyds Banking Group. 

Read how the challenges facing automotive are evolving

Learn how customer experience is changing

Discover the opportunities arising from the connected car and disruptive ownership models

Understand the role you can play in supporting customers through rapid change

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Forum highlights: Transforming the customer experience in automotive
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Combine data and knowledge to future proof your customer experience in the EV era
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The end of the MOT: What will this mean for automotive customer service?
Road Intersection, Cloud Computing, Technology, Traffic Jam, Chinese Currency,Big Data, Connection, Internet of Things
White paper: How automotive brands can create a 360-degree view of the customer
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Three customer service strategy considerations for EV charging infrastructure
The ultimate guide to social media customer service for automotive brands
Transform your contact centre to meet the challenges of the electric vehicle era
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Three ways automation can support bespoke EV customer service plans

Driving public sector transformation through technology, experience and people

Against the backdrop of economic uncertainty and budget cuts, delivering on the promise of high quality public services has never been more challenging. As a result, many organisations are looking to streamline their back office to improve efficiency and find significant cost savings. Our experts discuss the key role that shared services and new technology have on delivering genuine business transformation.

Learn the five key steps organisations embarking on a shared services journey should consider

Discover what benefits a true shared services model can deliver

Discover how to pick the right technology to underpin the services, enabling employees to focus on more complex tasks

Read a case study on our partnership with the Department for Transport (DfT)

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A sum greater than its parts: Delivering shared services for the Department For Transport

The public sector is harnessing new technologies to deliver meaningful change
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Learn how automation can deliver real transformation across your back-office

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Transform your contact centre to meet the efficiency challenge

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