SOCIAL

ArvatoTalks

ArvatoTalks explores the key trends and issues transforming industries across the UK through the eyes of the experts. In each report, we share exclusive insight from sector leaders, helping you understand new and disruptive landscapes, and equipping you with the knowledge you need to deliver more for your customers.

It’s time for retailers to up their personalisation game – How to guide

Today, delivering an outstanding experience for customers is about striking the right balance, between automation and the human touch, between hyper-personalisation and well-modelled standardised options, between tried-and-tested ways of working and innovation. Our experts explore how brands can achieve this balance in a rapidly evolving marketplace.


Discover the journey towards an efficient, hyper-personalised CX that will delight customers

Uncover the five key takeaways for CX in 2022, with insight from DFS and Stitch Fix

Read step-by-step advice on how to build a 360-degree view and augment your agents with intelligent automation

Understand how to integrate the right tech into your customer experience proposition

What’s in store for retail? Looking ahead to what the future holds for customer experience

We’re living through one of the most turbulent times the UK retail industry has ever seen. But with challenge comes opportunity. We speak to leading experts from Mamas and Papas, Benefit Cosmetics, Lloyds Bank, the UKCCF and Quantspark on how businesses across the sector are transforming how they engage with customers to build for the future.


Read about how the retail market is reshaping 

Discover the opportunities arising from the connected car and disruptive ownership models

Learn how customer experience is changing

Understand the role you can play in supporting customers through rapid change

Report: CX decoded – How top retailers are investing to win consumer spend
How can fashion retailers adapt the customer experience to cut abandonment rates?
A new future for bricks and mortar in the drive towards experiential retail
New blog – The social state of play: what’s next for social selling and CX?
Arvato & Retail Week panel – Breaking the CX ceiling: How is technology transforming retail?
Revolutionising retail through subscription to build customer relationships
How can technology driven customer service help deliver net-zero retail?
New blog- Retail customer experience: Is there a personalisation ceiling?

The countdown to 2030: Preparing the industry for the electric vehicle take over

As the UK automotive industry faces a once in a generation transformation, we ask four of its leading experts what the journey to 2030 and the transition to electric vehicles currently looks like. Alongside award-winning journalist Quentin Willson, hear from leaders at LKQ Euro Car Parts, The AA and Lloyds Banking Group.


Read how the challenges facing automotive are evolving

Discover the opportunities arising from the connected car and disruptive ownership models

Learn how customer experience is changing

Understand the role you can play in supporting customers through rapid change

Forum highlights: Transforming the customer experience in automotive
Combine data and knowledge to future proof your customer experience in the EV era
The end of the MOT: What will this mean for automotive customer service
White paper: How automotive brands can create a 360-degree view of the customer
Electric vehicle charging
Three customer service strategy considerations for EV charging infrastructure
The ultimate guide to social media customer service for automotive brand
Transform your contact centre to meet the challenges of the electric vehicle era
Three ways automation can support bespoke EV customer service plans

Driving public sector transformation through technology, experience and people

Against the backdrop of economic uncertainty and budget cuts, delivering on the promise of high quality public services has never been more challenging. As a result, many organisations are looking to streamline their back office to improve efficiency and find significant cost savings. Our experts discuss the key role that shared services and new technology have on delivering genuine business transformation.


Learn the five key steps organisations embarking on a shared services journey should consider

Discover how to pick the right technology to underpin the services, enabling employees to focus on more complex tasks

Discover what benefits a true shared services model can deliver

Read a case study on our partnership with the Department for Transport (DfT)

A sum greater than its parts: Delivering shared services for the Department For Transport
The public sector is harnessing new technologies to deliver meaningful change
Dynamic image of female overlay-ed with with iconography representing automation
Learn how automation can deliver real transformation across your back-office
Transform your contact centre to meet the efficiency
challenge

CX Transformation Roadmap Builder: Are You A Customer Experience Adopter, Innovator Or Pioneer?

As the UK automotive industry faces a once in a generation transformation, we ask four of its leading experts what the journey to 2030 and the transition to electric vehicles currently looks like. Alongside award-winning journalist Quentin Willson, hear from leaders at LKQ Euro Car Parts, The AA and Lloyds Banking Group. 


Identify the best opportunities for cutting costs, increasing sales and improving service

Reveal how your business stacks up to competitors when it comes to your customer experience offering 

Highlight which technologies, from automation to artificial intelligence, can deliver meaningful results for your business

Pinpoint your ‘quick wins’ from medium to long-term solutions

Digital transformation can deliver hyper-personalisation for organisations
The three stages to implementing your automation solution
Beating the backlog: how intelligent automation can clear the HR admin burden
The three key benefits of including automation in your CX transformation strategy