ArvatoTalks

The countdown to 2030: Preparing the industry for the electric vehicle take over

As the UK automotive industry faces a once in a generation transformation, we ask four of its leading experts what the journey to 2030 and the transition to electric vehicles currently looks like. Alongside award-winning journalist Quentin Willson, hear from leaders at LKQ Euro Car Parts, The AA and Lloyds Banking Group. 

CX decoded: How the UK’s top multichannel retailers are investing to win consumer spend

As the UK stares into the jaws of the deepest recession on record, we’ve partnered with Retail Week to speak to directors from multichannel retail brands QVC, Hotel Chocolat, Waterstones, Kingfisher and Seasalt to tackle the big questions about the future of customer service. What does the new consumer look like? How are retailers driving them to spend? And what part does CX play in winning loyalty?

Driving public sector transformation through technology, experience and people

Against the backdrop of economic uncertainty and budget cuts, delivering on the promise of high quality public services has never been more challenging. As a result, many organisations are looking to streamline their back office to improve efficiency and find significant cost savings. Our experts discuss the key role that shared services and new technology have on delivering genuine business transformation.