Arvato secures three-year extension for Department for Transport transformation
We are proud to have agreed a three-year contract extension with DfT and its executive agencies, which will see Arvato continuing to support the finance, HR, payroll and procurement capability of our clients. The deal has also seen Arvato appointed as SAP implementation partner where we will support the department to develop and transform back office cloud solutions in line with the Government’s Future of Shared Service (FOSS) strategy.
The deal will see Arvato continue to provide shared services to the DfT and its executive agencies – the Driving and Vehicle Licensing Agency (DVLA), the Maritime and Coastguard Agency (MCA), the Vehicle Certification Agency (VCA) and the Driver and Vehicle Standards Agency (DVSA) – using its experienced team of professionals based at its dedicated site based in Swansea.
Under the new contract, we will transfer the centre’s two Enterprise Resource Planning (ERP) systems, Agresso and SAP, onto a new cloud hosted technology platform. Part of this transformation will enable civil servants to handle administrative processes from their own mobile devices expanding this capability beyond those using a Government supplied device.
The contract award follows Arvato becoming only the second organisation in the UK to receive a global accreditation from SAP for delivering best practice ICT services. The software vendor provides the certification to give organisations the seal of approval for implementing its ERP platform, which provides clients with assurance on high performance levels and secure service delivery.
The DfT is the ‘pathfinder’ organisation for integrating the new SAP S/4HANA finance platform, which forms a central part of the programme.
A spokesperson from the DfT said: “DfT are pleased to reach agreement with Arvato to extend the contract. It will provide the platform for DfT and Arvato to further transform the department’s shared services. Collaboration on recent successes, such as the deployment of SAP FIORI, means our partnership continues to grow and therefore we trust Arvato to help us deliver on the remainder of the Government’s Future Shared Services strategy”.
Debra Maxwell, CEO, Arvato CRM Solutions UK, said: “This is a significant milestone for our business and signifies a clear belief in the value that shared services are providing to the DfT. We’re enabling our customers to realise new cost savings and efficiency gains by redesigning their service delivery model, and we look forward to supporting the DfT and its executive agencies with their ongoing digital transformation journey.”
Our Swansea site, which employs 228 people, was acquired by Arvato in 2013 as part of a seven-year contract. It provides HR, payroll, finance and procurement services for 19,000 civil servants across the UK.
Read more about our partnership with the DFT here.