Welcome to the Arvato CRM Solutions UK newsletter

We hope you enjoy this edition of the newsletter

Our ‘Be 100% You Every Day’ employee engagement strategy is in the running for a major communications award

We’re proud to share the news that our ‘Be 100% You Every Day’ strategy has been named as a finalist in the innovation category of the Communicate: Internal Communications and Engagement Awards.

The awards celebrate outstanding achievements in internal communications, and their impact on business performance and role in boosting employee engagement. The Best Innovation category recognises the most creative approaches to internal comms, as well as their problem-solving approach and impact on the wider organisation.

We launched ‘Be 100% You Every Day’ in January 2019 to create a unified identity across our employee network and define what it means to work for Arvato. This involved a series of new initiatives from a dedicated awards programme and Q&A platform, to an image-led marketing campaign activated through vinyl stickers, posters and photo frames for employees to personalise.

The judges praised the campaign’s Big Debate initiative, which invites a panel of representative employees from every section of the business to discuss new ideas and initiatives directly with our CEO, Debra Maxwell and HR Director, Sally Neale.

Sally Neale, HR Director, Arvato CRM Solutions UK said: “This shortlisting recognises the significant impact that the ‘Be 100% You Every Day’ programme has had on amplifying employee voices and transforming our approach to decision-making.

“The Big Debate has been pivotal to this, creating a dedicated channel between our employees and the leadership team. It has already delivered a series of successes, including the development of a refreshed learning and development programme for our agents, a series of new environmental policies and processes, and the winners of the Be 100% You Awards.

“Overall, the wider ‘Be 100% You Every Day’ strategy has produced great results, including a 15 per cent increase in the number of employees who would recommend Arvato, and a 10 per cent increase in motivation across the business. We’re excited to build on the momentum we’ve created so far, with a number of exciting initiatives in the pipeline.”

The awards will be held in October in London.

Mental Health Awareness Week…it’s on our Mind

Employees from across all of our sites took part in ‘Mental Health Awareness Week’, in association with the Mental Health Foundation, at the end of May.

We think that now more than ever it’s important to break the stigma around mental health and ensure that our people know where to get the right help and support for themselves and loved ones if they need it.

To kick-start the week, we shared our new Health & Wellbeing Policy. This outlines our responsibilities as a business and the support available to help our employees, with our intention being to adopt a zero-tolerance approach to stigma, prejudice and discrimination, by educating all of our employees and managers about mental health.

Some of the free external support channels our employees have access to include advice and resources about financial matters from Fidelity, the Aviva Bereavement Helpline, a Mindset Coaching Toolkit and the Employee Assistance Programme, which provides telephone counselling, legal or financial advice, or health advice across a wide range of medical and wellbeing issues 24/7, 365 days a year.

As well as the policy, we also opened up nominations to find a team of Mental Health First Aiders (MHFA) across our business who will act as a point of contact to signpost colleagues to external support and resources when necessary. We already have a small group of qualified MHFA, however, we are increasing this number to help promote positive mental health across our partnerships.

We asked Leighann Ingle, one of our existing MHFA from Chesterfield, why she wanted to sign-up and here’s what she had to say, “The reason I wanted to do the course was that my job role deals with service users and it was becoming more apparent that I did not have the sufficient tools to help or identify someone with poor mental health. Also, as a line manager, I wanted to be comfortable in supporting my team as much as I can.

“The course has helped me identify areas that I had never come across or may have moved away from because it felt uncomfortable to me at the time. I now feel I have the tools to help and support those that need it – and have built on my existing knowledge to be able to sign-post others to the relevant organisations/support groups.”

We also asked our colleagues to tell us what they have been doing during lockdown to maintain their physical and mental health, and share their own tips and suggestions with other people. We received numerous posts and pictures of people drawing, gardening, exercising, baking and crafting, some of which were rediscovered hobbies and talents. You can see some of their photos in the image next to this article.

Arvato is recognised at not one, but two top industry awards

Our team and shared service centre in Swansea have been shortlisted for four Welsh Contact Centre Awards and three Finance Awards Wales, following high performance, securing a significant contract extension and achieving industry-leading technology accreditations in 2019.

For the Finance Awards, we’ve been nominated for both individual and team awards. These shine a light on talented finance professionals, from directors and heads of service, to apprentices and graduates. We’re in the running for Accounts Technician of the Year with Zach Thomas, Rising Star of the Year with Charlotte Hogan and also the Medium/Large Finance Team.

The Welsh Contact Centre awards reward the hard work and commitment of companies and individuals across the contact centre and shared services space. Arvato has been shortlisted for four categories, with Rattawan Meesuwan nominated for the Apprentice of the Year award and our Payroll Team in the running for the Support Team of the Year award. Our Customer Contact and Service Support Team are also finalists for the Outsourced Contact Centre of the Year; while our overall shared service centre in Swansea is being recognised in the Shared Service Centre of the Year category.

Last year we successfully secured a three-year multi-agency contract extension from the Department for Transport (DfT) as their SAP implementation partner, which will see us continue to support the department to develop and transform back office cloud solutions in line with the Government’s Future of Shared Service (FOSS) strategy. As part of this, we will be transferring the department’s two existing ERP systems to a cloud-hosted technology platform, in partnership with cloud services company Mobilise.

Mathew Copp, Director of Operations – Central Government, Arvato CRM Solutions UK, said: “Our business in Swansea has delivered some fantastic results for our central government clients over the last 12 months. These nominations highlight the hard work and commitment of all of the teams and individuals at our shared services centre, which we will continue to build on throughout 2020 and beyond.”

Our Contact Details

  • Address: Arvato CRM Solutions UK, Phoenix One, 59-63 Farnham Road, Slough SL1 3TN
  • Phone: +44 (0)844 846 0800
  • Email: CRMSE@arvato.co.uk

Get In Touch