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Arvato secures three-year contract extension for Department for Transport Transformation

We have secured a three-year multi-agency contract extension from the Department for Transport (DfT) as their SAP implementation partner, which will see us support the department to develop and transform back office cloud solutions in line with the Government’s Future of Shared Service (FOSS) strategy.

The DfT is the ‘pathfinder’ organisation for integrating the new SAP S/4HANA finance platform, which forms a central part of the programme.

The deal will see Arvato continue to provide support to the DfT and its executive agencies – the Driving and Vehicle Licensing Agency (DVLA), the Maritime and Coastguard Agency (MCA), the Vehicle Certification Agency (VCA) and the Driver and Vehicle Standards Agency (DVSA) – with back office shared service transformation from it’s Swansea site until 2023.

Under the new contract, we will transfer the centre’s two Enterprise Resource Planning (ERP) systems, Agresso and SAP, onto a new cloud hosted technology platform. Part of this transformation will enable civil servants to handle administrative processes from their own mobile devices expanding this capability beyond those using a Government supplied device.

The contract award follows Arvato becoming only the second organisation in the UK to receive a global accreditation from SAP for delivering best practice ICT services. The software vendor provides the certification to give organisations the seal of approval for implementing its ERP platform, which provides clients with assurance on high performance levels and secure service delivery.

A spokesperson from the DfT said: “DfT are pleased to reach agreement with Arvato to extend the contract. It will provide the platform for DfT and Arvato to further transform the department’s shared services. Collaboration on recent successes, such as the deployment of SAP FIORI, means our partnership continues to grow and therefore we trust Arvato to help us deliver on the remainder of the Government’s Future Shared Services strategy”.

Debra Maxwell, CEO, Arvato CRM Solutions UK, said: “This is a significant milestone for our business and signifies a clear belief in the value that shared services are providing to the DfT. We’re enabling our customers to realise new cost savings and efficiency gains by redesigning their service delivery model, and we look forward to supporting the DfT and its executive agencies with their ongoing digital transformation journey.”

Our Swansea site, which employs 228 people, was acquired by Arvato in 2013 as part of a seven-year contract. It provides HR, payroll, finance and procurement services for 19,000 civil servants across the UK.

Read more about our partnership with the DFT here.

Arvato’s star apprentice shares career insights with BBC Bitesize

Vikas Khan, our recruitment apprentice, has been featured on BBC Bitesize to help inspire the next generation of school leavers to consider an apprenticeship to kick-start their careers.

Based at our UK headquarters in Slough, Vikas caught the BBC’s eye after being named the 2018 South West ‘Intermediate Apprentice of the Year’ in the regional finals of last year’s National Apprenticeship Awards (NAA). In his interview, he explains what inspired him to begin the programme and talks about what he loves about his job.

Vikas assumed recruitment account management responsibilities for one of the company’s key automotive clients after just six months of his year-long, NVQ Level 2 programme has now secured a full time role with one of our major clients.

Vikas said, “When I left school, I didn’t know what I wanted to do, I just knew that higher education wasn’t for me. Doing an apprenticeship provided me with an alternative route where I was able to gain practical skills and experience on the job. It’s great to have my story featured on the BBC Bitesize website and I hope it demonstrates to other people in my position that there are many different routes available to help them achieve their dream roles.”

Sally Neale, HR Director, Arvato CRM Solutions UK, said, “Vikas has brought so much enthusiasm and energy to the team since joining us as an apprentice. We are exceptionally proud of his achievements so far and he’s developing into a well-rounded HR professional. His story is as a great example to school leavers who may be undecided on their next steps and shows you can excel quickly in your chosen career through our apprenticeship programmes.”

Alongside his success at the National Apprenticeship Awards, Vikas also scooped the accolade for ‘Best Young Ambassador Apprentice’ at the 2018 Berkshire Apprenticeship Awards last November. The judges were impressed by his commitment to Arvato’s charity initiatives, organising World Book Day and Diversity Day events that have raised over £1,500.

You can watch Vikas’ interview here

New Arvato white paper – ‘Making shared services a success in the private sector’

With growing competition and global economic uncertainty, businesses are facing greater pressure than ever to increase their productivity and profitability.

As a result, many companies are looking to implement a more dynamic business structure to cope with the challenges ahead. However, as organisations focus on their core business areas, they can often overlook the benefits of consolidating, standardising and streamlining their back-office functions.

Yet, by realising efficiencies and leveraging economies of scale in their back offices they have the opportunity to not only reduce costs but also to free up more resources that can be invested into their core business areas. Using a shared services model can be a very effective solution for realising these benefits.

In our new guide, our experts discuss five key steps organisations embarking on a shared services journey should consider and how to pick the right technologies, including automation to underpin these services. Through reading the white paper, companies will also learn the benefits a true shared services model can deliver and what an ideal approach to transition and migration could look like.

David Morton, Sales & Solutions Director, Arvato CRM Solutions UK said, “Depending on the nature of the services being delivered, one approach is to on-board the process as it is, then look to use robotics and automation to make it optimal and right-sized, before looking at the location and whether a portion of it is suitable for nearshoring or offshoring.”

To download your free copy of our white paper, please click here

Latest News

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Arvato and Department for Transport achievements featured in new Government Shared Services Strategy

Arvato wins place on UK Government’s digital framework for second year in a row

Arvato and Mobilise partner to generate multimillion-pound savings for Department for Transport (DfT)

‘The Great Arvato Bake Off’ in honour of Pride

Evolving customer service in the connected car era

Arvato celebrates talent and diversity and is named a finalist for three categories at the Asian Apprentice Awards 2019

Arvato employees cycle and walk over 900 ‘Miles for Mind!’

Our Contact Details

  • Address: Arvato CRM Solutions UK, Phoenix One, 59-63 Farnham Road, Slough SL1 3TN
  • hone: +44 (0)844 846 0800
  • Email: CRMSE@arvato.co.uk

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