Welcome to the Arvato CRM Solutions newsletter February 2020

We hope you enjoy this edition of the newsletter

Arvato wins ‘Employer of the Year’ accolade at Asian Apprentice Awards

Arvato has won the ‘Employer of the Year’ category at the Asian Apprentice Awards, with two of the company’s young apprentices also named as finalists.

The business scooped the award in the Finance, Legal and Professional Services category, seeing off stiff competition from Lloyds Banking Group, Investec and EY to cement its place among the best in the industry for supporting young people from BAME (black, Asian and minority ethnic) communities in starting their careers.

The annual event aims to celebrate and showcase the achievements of British Asian apprentices and the companies that employ and train them.

Vikas Khan was a finalist for the Finance, Legal and Professional Services Apprentice of the Year category, with Aleena Khan shortlisted for the Judges Choice Apprentice of the Year award.

Sally Neale, HR Director, Arvato CRM Solutions, said, “Diversity and inclusion sit at the very heart of our company ethos and we’re proud of the success our programme is delivering for the communities we work in, helping young people develop invaluable skills they need to build their careers.

The business currently has a retention rate of 88.2 per cent for its apprenticeship programme and 144 entry-level trainees have joined the scheme since it started in 2012.

We have also been shortlisted for the upcoming Annual Apprenticeship Conference (AAC) Awards in the apprenticeship diversity category and have received support from Slough MP, Tan Deshi for the work we do in the local community. He commented, “I’m delighted for Arvato to be recognised for the support, investment and opportunities they have provided for the young people of Slough.”

We are also finalists for four Welsh Contact Centre Awards, following high performance, securing a significant contract extension with the Department for Transport and achieving industry-leading technology accreditations in 2019.

Both awards ceremonies are taking place in March, so fingers crossed for further success!

Arvato employees raise over £11.5k to support charities in 2019

Our employees raised more than £11,500 last year, through fundraising, volunteering and support for Macmillan Cancer Support, Mind and other local charities.

At the beginning of 2019, our employees voted Macmillan and Mind as the chosen charities to focus our fundraising efforts and drive engagement towards, as both causes have an impact on many of our own families, as well as hundreds of others across the UK.

Last year’s activities included Miles for Mind, a static bike and pedometer challenge, where employees collectively cycled over 950 miles across two days; Stress Awareness Week where people shared their tips for wellbeing and donated over £300; and numerous coffee morning and bake sales for Pride and Macmillan Cancer Support.

We have decided to stick with these two charities in 2020 and are challenging our employees to see if they can increase their fundraising, to help with those experiencing mental health issues or impacted by cancer. We will also be relaunching our ‘Charity Day’ initiative for people to request one day off annually to volunteer for local and national projects to support the communities in which we work.

Zoe Kalinowski, Internal Communications Manager and Charity Champion, Arvato CRM Solutions, said: “We’ve been so impressed by the hard work and creativity that our employees have put into supporting these two organisations in 2019. We’re confident that with their continued efforts to raise money and organise charity initiatives across our sites, we can build on the fantastic amount that has already been raised.”

Arvato wins place on UK Government’s digital framework for the second year in a row

We have won a place on the UK Government’s new Digital Outcomes and Specialists (DOS4) framework, which allows public sector organisations to access our expertise to deliver secure and compliant digital transformation across their front and back office services.

Overseen by the Crown Commercial Service (CCS), the DOS4 programme has been established to help government buyers access trusted suppliers that can research, design, build, test and deliver software applications and digital services. Since its launch at the end of April 2016, it has supported over 2,850 digital projects through the online Digital Marketplace, which simplifies the procurement process in one simple platform.

We have been appointed to the Digital Specialists part of the framework for the second year running. This will enable Arvato to promote individual specialists, such as business analysts, cyber security consultants and technical architects.

David Morton, Sales & Solutions Director, Arvato CRM Solutions, said: “This framework represents a great opportunity for us to build on our reputation for delivering digital transformation for government organisations, having already secured places on both the G-Cloud and CCS Contact Centre Services frameworks. We look forward to continuing to provide market-leading front and back office services to the public sector and supporting them to realise the benefits that technologies can offer their organisations, helping them to better serve their citizens and communities.”

For more information on the DOS4 framework please click here.

Our Contact Details

  • Address: Arvato CRM Solutions, Phoenix One, 59-63 Farnham Road, Slough SL1 3TN
  • Phone: +44 (0)844 846 0800
  • Email: CRMSE@arvato.co.uk

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