So much so, that this is at the forefront of our vision:
“Arvato is committed to being a socially conscious company and a leader in the development of smart, innovative and digital led solutions that add value to our customers’ businesses.”
We are building a socially conscious business; empowering our people and communities, building an inclusive and diverse culture, reducing our environmental impact and creating a resilient supply chain. We know we’re on a journey and will continue to look for further improvements.
You can read about what we’re already doing below.
It’s important to us that we continue to support and develop our existing and future workforce. We want to help individuals achieve their goals and broaden their skillset, so they’re desirable to both hire and retain, not just for our own business but for the wider UK jobs market.
Here’s what we’re already doing:
Since 2012, we’ve recruited and supported 195 apprentices nationally, with a distinction rate of 57% and retention rate of 81% (versus a national average of 40% and 70%)
Our apprentices have received recognition for ‘Apprentice/Newcomer of the Year’ at the Welsh Contact Centre Awards and National Apprenticeship Awards 2021
We’ve enrolled over 66 employees onto our development programmes in the last two years, including the CEO Club, Higher Level Apprenticeships, Bertelsmann University and PRINCE2
Our employees completed over 114,000 training hours in total last year
We now have at least 60% of our employees working from home at least one day a week and saying that they enjoy the reduction of travel costs/time to work and flexibility around personal commitments
Our employees stay with us for an average of four years and nine months
Ensuring that our employees are healthy and happy is important to us. Not only does our ‘100% FIT’ initiative help by providing physical, mental and financial support, but we also know that healthier and happier employees lead to greater productivity.
We have a diverse workforce and we want to ensure that all our employees’ voices are heard and that their aspirations are nurtured, no matter their age, gender, disability, ethnicity, sexuality, or religion. Click here to find out more about our diversity and inclusion and our positive steps on eliminating the Gender Pay Gap here.
Here’s what we’re already providing for our employees:
We’ve trained over 50 employees to be Mental Health First Aiders to help direct colleagues to the correct professional support. We also offer free confidential guidance via our Wellbeing Hub and Employee Assistance Programme
85% of our employees surveyed think that Arvato is a great place to work, with 91% saying that they think our workplace culture is accepting of diversity
Our award-winning Big Debate forum gives employees a voice at the highest level. It’s held with employee representatives, CEO, HR Director and Marketing & Communications every two months
We offer flexible working and a holiday purchase scheme, with over 50 employees using this last year, demonstrating our commitment to work/life balance
93% of employees surveyed said our communications help them feel connected no matter where they work. We’ve even won the ‘Best Internal Communications Strategy’ at the Engage Awards 2021 to demonstrate this
We recognise over 250 employees through our Be 100% You awards, with 2,000 peer votes annually
Each year we support two charities chosen by our employees. These are currently Mind and the Alzheimer’s Society. Employees each have an annual Charity Day which they can use to volunteer or recoup from a fundraising event
In 2020 and 2021, we also supported The Trussell Trust and local food banks, by donating £27,000 instead of hosting our Christmas parties
We raise awareness of key topics such as International Women’s Day, Menopause Month and Mental Health Week (to name a few), through training, signing up to national commitments such as the Mental Health at Work pledge, virtual support groups, coffee meetings with our CEO and social activities
We understand the importance of protecting the environment while operating responsibly to reduce our environmental impact and ensure sustainable business practices. This is why we’re committed to achieving carbon-neutral emissions by the end of 2030, ahead of the Government’s Net Zero target of 2050. You can read our Environmental Policy here.
We’ve set the following reduction targets for 2025, against the 2019 base year:
We project that our carbon emissions will decrease over the next five years to 1,106.41 tCO2e, this is a reduction of 51.47% against the 2019 base year. We’re committed to introducing more measures in the future, focused on behaviour and technological changes, such as reducing waste and water consumption.
We’ve already implemented a series of environmental management measures to reduce our carbon footprint before and during the reporting period of our current Carbon Reduction Plan.
These focus on energy reduction and efficiency improvements, such as:
100% of energy to power our offices is from green, sustainable sources
The installation of LED low energy lights with PIR systems, manual hand dryers and Eco Ho energy-efficient water boilers on our sites
Recycling paper, cardboard and toner cartridges
Purchase and use of energy-efficient IT equipment
Zero office waste goes to landfill, being disposed of at local recycling centres and office furniture is recycled and/or reused
Hybrid working supports employees’ choice to work remotely and uses technological solutions to enable this
Promoting car sharing and cycle to work schemes
We’re focused on supporting and developing our existing and future supply chains, working with small to medium-sized enterprises (SMEs) local to our offices where possible. This includes providing favourable payment terms.
We’re also committed to ensuring that human rights are respected, and fair working conditions are provided, both within Arvato and our supply chain. Our parent company, Bertelsmann, developed a Supplier Code of Conduct for the business at the beginning of 2016 and we are Modern Slavery Compliant. You can view the most recent reports here.
What we’re already doing:
85% of suppliers are classed as SMEs or freelancers
Our Supplier Relationship Management guidelines prioritise local/SME businesses where possible
We mandate that our suppliers are compliant with the Modern Slavery legislation
We’re proud to have joined Sumillion’s Green Diamond Club, an initiative that’s focused on not having to choose between growth and sustainability. Our partnership has built a well for a school in Ghana to give the children and local community a drinking water source
UPDATE: Arvato CRM Solutions awarded silver in two top customer service categories at the UKCCF Awards
Arvato and Summerhill Pavilion & Gardens Trust work together during UK Charity Week on a restoration project
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