Having a Positive Social Impact 

Our Commitment to Having a Positive Social Impact 

We believe that we shouldn’t have to choose between business growth, sustainability and bringing real value to our employees and local communities. So much so, that this is at the forefront of our vision: 

“Arvato is committed to being a socially conscious company and a leader in the development of smart, innovative and digital led solutions that add value to our customers’ businesses.” 

This is also why we’re dedicated to creating and maintaining a resilient workforce and supply chain, driving positive employee health and wellbeing, supporting local and national charitable initiatives, and aiming to achieve Net Zero emissions by the end of 2030. We know we’re on a journey and will continue to look for further improvements.  

You can read about what we’re already doing below. 

Creating A Resilient Workforce

It’s important to us that we continue to support and develop our existing and future workforce. We want to help individuals achieve their goals and broaden their skillset, so they’re desirable to both hire and retain, not just for our own business but for the wider UK jobs market.

Here’s what we’re already doing:  

Since 2012, we’ve recruited and supported 195 apprentices nationally, with a distinction rate of 57% and retention rate of 81% (versus a national average of 40% and 70%) 

Our apprentices have received recognition for ‘Apprentice/Newcomer of the Year’ at the Welsh Contact Centre Awards and National Apprenticeship Awards 2021 

We’ve enrolled over 66 employees onto our development programmes in the last two years, including the CEO Club, Higher Level Apprenticeships, Bertelsmann University and PRINCE2 

Our employees completed over 114,000 training hours in total last year

We now have at least 60% of our employees working from home at least one day a week and saying that they enjoy the reduction of travel costs/time to work and flexibility around personal commitments 

Our employees stay with us for an average of four years and nine months

Health And Wellbeing Of Our Employees And Giving Back To The Community

Ensuring that our employees are healthy and happy is important to us. Not only does our ‘100% FIT’ initiative help by providing physical, mental and financial support, but we also know that healthier and happier employees lead to greater productivity.

We have a diverse workforce and we want to ensure that all our employees’ voices are heard and that their aspirations are nurtured, no matter their age, gender, disability, ethnicity, sexuality, or religion. Click here to find out more about our diversity and inclusion and our positive steps on eliminating the Gender Pay Gap here.

Here’s what we’re already providing for our employees:

We’ve trained over 50 employees to be Mental Health First Aiders to help direct colleagues to the correct professional support. We also offer free confidential guidance via our Wellbeing Hub and Employee Assistance Programme  

98% of our employees surveyed think that Arvato is a great or friendly place to work, with 92% saying that they think our workplace culture is accepting of diversity 

Our award-winning Big Debate forum gives employees a voice at the highest level. It’s held with employee representatives, CEO, HR Director and Marketing & Communications every two months 

We offer flexible working and a holiday purchase scheme, with over 50 employees using this last year, demonstrating our commitment to work/life balance 

93% of employees surveyed said our communications help them feel connected no matter where they work. We’ve even won the ‘Best Internal Communications Strategy’ at the Engage Awards 2021 to demonstrate this  

We recognise over 250 employees through our Be 100% You awards, with 2,000 peer votes annually 

Each year we support two charities chosen by our employees. These are currently Mind and the Alzheimer’s Society. Employees each have an annual Charity Day which they can use to volunteer or recoup from a fundraising event  

In 2020 and 2021, we also supported The Trussell Trust and local food banks, by donating £27,000 instead of hosting our Christmas parties 

We raise awareness of key topics such as International Women’s Day, Menopause Month and Mental Health Week (to name a few), through training, signing up to national commitments such as the Mental Health at Work pledge, virtual support groups, coffee meetings with our CEO and social activities

Our Commitment to Net Zero by 2030

We understand the importance of protecting the environment while operating responsibly to reduce our environmental impact and ensure sustainable business practices. This is why we’re committed to achieving Net Zero emissions by the end of 2030, ahead of the Government’s Net Zero target of 2050. You can read our Environmental Policy here.

We’ve set the following reduction targets for 2025, against the 2019 base year:

  • Reduce electricity consumption from all company premises by 10%
  • Reduce emissions from business travel by 15%
  • Reduce emissions from commuting via car by 15%
  • Achieve a recycling rate of 90%

Over the next five years, we project that our carbon emissions will decrease to 1934.58 tCO2e; this is a reduction of 12.23%. We’re committed to introducing more measures in the future, focused on behaviour and technological changes, such as reducing waste and water consumption.

We’ve already implemented a series of environmental management measures to reduce our carbon footprint before and during the reporting period of our current Carbon Reduction Plan.

These focus on energy reduction and efficiency improvements, such as:

100% of office electricity supply from renewable energy 

The installation of LED low energy lights with PIR systems, manual hand dryers and Eco Ho energy-efficient water boilers on our sites

Recycling paper, cardboard and toner cartridges

Purchase and use of energy-efficient IT equipment

Green waste is disposed of at local recycling centres and office furniture is recycled and/or reused

Hybrid working supports employees’ choice to work remotely and uses technological solutions to enable this

Promoting car sharing and cycle to work schemes  

Creating A Resilient Supply Chain

We’re focused on supporting and developing our existing and future supply chains, working with small to medium-sized enterprises (SMEs) local to our offices where possible. This includes providing favourable payment terms.

We’re also committed to ensuring that human rights are respected, and fair working conditions are provided, both within Arvato and our supply chain. Our parent company, Bertelsmann, developed a Supplier Code of Conduct for the business at the beginning of 2016 and we are Modern Slavery Compliant. You can view the most recent reports here.

What we’re already doing:

85% of suppliers are classed as SMEs or freelancers

Our Supplier Relationship Management guidelines prioritise local/SME businesses where possible 

We mandate that our suppliers are compliant with the Modern Slavery legislation 

We’re proud to have joined Sumillion’s Green Diamond Club, an initiative that’s focused on not having to choose between growth and sustainability. Our partnership has built a well for a school in Ghana to give the children and local community a drinking water source 

Latest Social Impact News

Our Contact Details

We are Arvato CRM Solutions. If you are looking for:

  • Arvato Financial Services (payments and collections) click here
  • Arvato Supply Chain Management (logistics services) click here 
  • Address: Arvato CRM Solutions, Phoenix One, 59-63 Farnham Road, Slough SL1 3TN
  • Phone: +44 (0)844 846 0800
  • Email:

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