Driven by technology, differentiated by experience and powered by people
We are a trusted partner to both the private and public sectors, with expertise in delivering award-winning customer services, business process outsourcing (BPO) and public sector and citizen services.
With more than 50 years of experience, we design and deliver innovative, individual solutions for some of the world’s most respected consumer brands and UK public sector organisations, through long-term partnerships.
Defined By Our People
Our approach to people is shaped by our culture of partnership, entrepreneurship and creativity. Because it’s people that apply technology, draw on experience, and add value.
We use innovative technologies to help our clients deliver more efficiently and differentiate their service delivery.
Flexible Locations Strategy
We work collaboratively with our sister company, Majorel to be able to provide a global customer service offering for international clients.
Our Commitment To Diversity And Inclusion
Diversity and inclusion is, and always has been, extremely important to us. We believe that it’s our differences that makes our organisation stronger and create an environment that fosters innovation and collaboration.
That’s why ‘Be 100% You Every Day’ sits at the heart of our internal employee engagement strategy and culture. It’s also the reason we’re why we’re keen to drive engagement for diversity days, activities to support Pride and the LGBTQ+ community, ensure fair representation on our employee forums, and why we’re committed to improving our Gender Pay Gap year-on-year.
We believe that we shouldn’t have to choose between business growth, sustainability and bringing real value to our employees and local communities.
This is why we’re dedicated to creating and maintaining a resilient workforce and supply chain, driving positive employee health and wellbeing, supporting local and national charitable initiatives, and aiming to achieve Net Zero emissions by the end of 2030.
Countries supported through multi-lingual capabilities
Our UK Locations
With locations across the UK, we are well placed to tap into local talent pools and provide responsive outsourcing solutions for our clients. Demonstrating our flexibility, we also work on-site with many of our clients, operating from their premises.
Phoenix One, 59-63 Farnham Road, Slough SL1 3TN
The majority of our leadership team is based at our UK headquarters in Slough. Our office location provides easy access to national and international clients via good transport links.
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