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About Us

Driven by technology, differentiated by experience and powered by people

We are a trusted partner to both the private and public sectors, with expertise in delivering award-winning customer services, business process outsourcing (BPO) and public sector and citizen services.

With more than 50 years of experience, we design and deliver innovative, individual solutions for some of the world’s most respected consumer brands and UK public sector organisations, through long-term partnerships.

Defined By Our People

Our approach to people is shaped by our culture of partnership, entrepreneurship and creativity. Because it’s people that apply technology, draw on experience, and add value.

Technology Expertise

We use innovative technologies to help our clients deliver more efficiently and differentiate their service delivery.

Flexible Locations Strategy

We work collaboratively with our sister company, Majorel to be able to provide a global customer service offering for international clients.

Our Story

Our Commitment To Diversity And Inclusion

Diversity and inclusion is, and always has been, extremely important to us. We believe that it’s our differences that makes our organisation stronger and create an environment that fosters innovation and collaboration.

That’s why ‘Be 100% You Every Day’ sits at the heart of our internal employee engagement strategy and culture. It’s also the reason we’re why we’re keen to drive engagement for diversity days, activities to support Pride and the LGBTQ+ community, ensure fair representation on our employee forums, and why we’re committed to improving our Gender Pay Gap year-on-year.

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Our Commitment To Having A Positive Social Impact

We believe that we shouldn’t have to choose between business growth, sustainability and bringing real value to our employees and local communities.

This is why we’re dedicated to creating and maintaining a resilient workforce and supply chain, driving positive employee health and wellbeing, supporting local and national charitable initiatives, and aiming to achieve Net Zero emissions by the end of 2030.

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Your Challenges. Our Solutions.

Who we work with

Arvato’s structured, process driven framework and clear direction has played a key role in the programme’s success and we look forward to delivering greater value to our customers in the years ahead.

Spokesperson from the Department for Transport
Read Our Client Case Studies
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Employees

5

UK sites

50+

Years of experience

11

Countries supported through multi-lingual capabilities

Our UK Locations

With locations across the UK, we are well placed to tap into local talent pools and provide responsive outsourcing solutions for our clients. Demonstrating our flexibility, we also work on-site with many of our clients, operating from their premises.

Phoenix One, 59-63 Farnham Road, Slough SL1 3TN

The majority of our leadership team is based at our UK headquarters in Slough. Our office location provides easy access to national and international clients via good transport links.

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5 Sandringham Park, Swansea Vale, Swansea SA7 0EA

Our site for the UK Central Government’s Independent Shared Service Centre.

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Stockbridge House, Trinity Gardens, Newcastle, NE1 2HJ

Our site for delivering public sector customer services.

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The Boathouse, Albion Mills, Great Gutter Lane, Willerby HU10 6DN

Our modern facility in Willerby, East Yorkshire, is home to Arvato’s corporate finance team and also delivers services for our public sector clients.

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Our customer service team located in-house at a premium automotive brand’s head office.

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Awards, Accreditation and memberships

Cyber Essentials Certified Plus
Winner – ‘Best internal communications strategy’ at the Engage Awards 2021
Bronze Winner – Outsourced Contact Centre of the Year, 2021 European Contact Centre & Customer Service Awards
Disability Confident Committed Employer
Finalist for Best Newcomer in the Blue Prism Excellence Awards 2021
ISO20000 Accredited
ISAE3402 Accredited
ISO27001 Accredited
Customer Service Excellence Accredited
Communicate: Internal Communications and Engagement Awards – Silver Winner for Best Innovation
Welsh Contact Centre Awards 2021 – Winner of Best COVID-19 Strategy
Welsh Contact Centre Awards 2021 – Winner of Apprentice/Newcomer of the Year – Alun Hope
Welsh Contact Centre Awards 2021 – Shortlisted Apprentice/Newcomer of the Year – Lewis Glover & Outsource Contact Centre of the Year
Welsh Contact Centre Awards – Winner of Shared Service Centre of the Year
Shortlisted for Most Effective Employee Engagement Communications Strategy for the Engagement Excellence Awards 2021
Finance Awards Wales Finalist 2020 and highly commended for COVID Heroes of the Year
Employer Of The Year Winner at The Asian Apprentice Awards 2020
Shortlisted for Automotive & Transport Marketing Communications Campaign of the Year – PR Moment Awards 2021
Shortlisted in the Apprenticeship Diversity Category for the Annual Apprenticeship Conference (AAC) Awards
SAP Certified in Application Operations
Listed as the Fifth-Largest Business Process Outsourcing (BPO) Provider in the World by Everest Group
Shortlisted for Best lead generation or nurturing campaign at the 2021 B2B Marketing Awards for the ‘Countdown to 2030’ automotive campaign
Crown Commercial Services – G-Cloud 12 (RM1557.12)
Crown Commercial Services – Technology Services 3 (RM6100)
Crown Commercial Services – Digital Outcomes and Specialists 5 (RM1043.7)
Crown Commercial Services – Automation Marketplace DPS (RM6173)
Crown Commercial Services – Outsourced Contact Centre and Business Services (RM6181)
Crown Commercial Services – Contact Centre Services (RM3815)
National Apprenticeship Awards – Winner of South West Intermediate Apprentice of the Year – Vikas Khan
All About School Leaver Awards – Winner of Top 100 Employer – Arvato UK & Ireland
North Midlands & South Yorkshire Apprenticeship Awards – Finalist for Large Employer of the Year – Chesterfield Borough Council
Shortlisted for Four Welsh Contact Centre Awards 2019
Higher Education
PRINCE2
Chartered Institute of Personnel and Development
Nebosh
City & Guilds
WorldHost
UK Government’s Cyber Essentials Certification
Apprenticeships NVQ
Bacs Payment Schemes Limited (Bacs) Accredited
Chartered Institute of Purchasing and Supply
Association of Chartered Certified Accountants Accreditation
Association of Accounting Technicians
Apprenticeships
4theRegion Member
View Award Press Releases Here

Our Leadership Team

Debra Maxwell
Chief Executive Officer
Image of Richard Parkin
Richard Parkin
Chief Financial Officer
Image of David Morton
David Morton
Sales & Solutions Director
John Wybant
John Wybrant
Chief Operating Officer
Rab Singhania
Major Projects Director
Richard White
Commercial Director
Sally Neale
HR Director