We’re passionate about developing our people at all levels of our organisation, whether that’s through mentoring, coaching, training and development courses, or an apprenticeship.
The National Apprenticeship Service found that 86% of employers said that apprenticeships have helped them develop skills relevant to their organisation and 74% said that they’ve helped improve the quality of their product or service. We whole-heartedly believe this, which is why we invest in our scheme every year, as way to bring in and grow talent within our business and develop a motivated workforce with the skills for the future. It’s also important to us to give back to our local communities and this is just one of the ways we do, through supporting school leavers with youth employment.
This National Apprenticeship Week, we’re looking back at some of our apprentices’ and the programme’s achievements over the past year.
In 2021 alone, we enrolled 31 employees onto our various programmes, spanning right from Level 3 up to Level 5 in leadership and management – with 15 people finishing their courses to achieve 12 distinctions and three passes.
As well as this, Business Support and Customer Services Representative, Alun Hope who took home the accolade of ‘Apprentice/Newcomer of the Year’ at last year’s Welsh Contact Centre Awards. He won for being an exemplary role model, his strong work ethic and can-do attitude which were demonstrated in how he led changes to the working practices for our customers during the pandemic, as well as the training programme he facilitated.
Also, congratulations to Finance Assistant, Aleena Khan who was named named as a finalist for the National Apprenticeship Awards 2021. She was recognised by the judges for how she’s progressed all the way from Level 2 to Level 7 and for her hard work and commitment to staying up to date with the programme despite the challenges faced during the COVID-19 pandemic.
In 2021, we also donated our remaining apprenticeship levy fund to Rehability UK, a leading provider of community care and supported living, specialising in the provision of mental health, autism and learning disability care recovery pathways. This is allowing them to offer more apprenticeships to their own employees to achieve a qualification in the role that they enjoy, which will also improve the quality of their services in the longer term too.
Sobhia Yasin, Apprenticeship Manager, Arvato CRM Solutions said:
Our apprenticeship scheme is making a real difference to both young people in our local areas to kick-start their careers, and to further developing employees already within our business for future operations and management roles.
We’re really proud of the achievements over the last 12 months, as well as the fact that we’ve supported over 198 people since it’s initiation in 2012! We’re looking forward seeing more new faces on our programme this year, as we start to introduce some new initiatives including Level 7 apprenticeships and a graduate scheme.
Katie Macauley, Team Manager and Apprentice, Arvato CRM Solutions said:
I think the general approach and the support provided so early on is brilliant. The organisation of the course and keeping you up to date at every step is really useful. The people involved are all very welcoming and friendly and happy to answer any questions you may have. Overall I have a great first impression of the apprenticeship and would definitely recommend.
Well done to everyone who successfully completed their apprenticeship last year – and keep your eye peeled as we’ll be sharing more from our current apprentices on our social media channels!
