We’ve been ranked, alongside our sister company Majorel, as the fifth-largest business process outsourcing (BPO) provider in the world by Everest Group, following a strong period of growth.
The annual Everest Group BPS Top 50 report examines the global third-party Business Process Services (BPS) industry, which is valued at more than $200 billion. The Top 50 programme ranks companies on overall BPS revenues and year-on-year growth and is the only initiative of its kind, helping organisations identify the largest global providers.
David Morton, Sales and Solutions Director for Arvato CRM Solutions, said: “At a time of growing economic uncertainty, and where competition among businesses has never been so fierce, there is significant pressure to boost productivity and profitability. Companies are increasingly recognising the benefits of delivering industry-leading multi-channel customer service whilst also improving efficiency by automating processes across their front and back office. With specialist tailored solutions from companies like Arvato, businesses can deliver improved services to their customers whilst benefitting from commercial and operational efficiencies through automation.
“Our position in the Everest rankings this year underlines our success in helping businesses achieve back-office transformation. It’s testament to the commitment, enthusiasm and skill of our employees that we’re able to cement our position as an industry leader.”
To find out more about our BPO offering, and how we can support you in introducing new technologies and processes to streamline your back office, contact us here.