How can the public sector deliver ROI through technology?

David Morton, Sales & Solutions Director at Arvato CRM Solutions, speaks to Government Business about how public sector organisations can maximise their return on technology investment in the back office.

With local authorities and government departments continuing to face budget pressures, it is crucial that investment in technology delivers significant value by cutting costs and enhancing the quality of services.

We’ve seen how digital self-service platforms are transforming citizen-facing services in the front-office, creating value by enabling employees to focus more of their time on helping people with more complex enquiries.

But there still remains a real opportunity across the back-office where investment in technologies can deliver substantial savings and free-up resource.

In his piece, David outlines three approaches councils and government departments can adopt to reap these benefits; creating agility through RPA, making the move to the cloud and using new technology to power shared services – referencing our work with both the Department for Transport and Neath Port Talbot Council.

“It’s clear that by entrusting time-intensive processes to digital platforms, the public sector has a significant opportunity to demonstrate maximum return on investment through technology. Automation and consolidation of core functions can help to deliver sustained and cost-effective transformation, which in turn creates a more productive and satisfying working experience for civil servants and council workers,” David explains

“Crucially, through targeted technology investment in the back-office, councils and government departments will not only find ways to make their budgets work harder, but will be empowered to focus more time on delivering vital public services, creating value for citizens across the UK.”

You can read David’s full article for Government Business here