Our Shared Services Centre in Swansea recently rolled out the latest evolution of SAP to support employees delivering services for its central government client, the Department for Transport (DfT), as well as for the Driver & Vehicle Licencing Agency (DVLA) and Driving Standards Agency (DVSA).
We deliver HR, payroll, finance and procurement services for these clients through our established shared services centre, which is serving 22,500 civil servants across the UK.
Fiori is SAP’s new and modern user interface, which features an intuitive design that makes the most common tasks easy to find and execute. The solution presents a new Fiori homepage/Launchpad, which provides users more freedom to organise and customise their experience.
The solution deployed by Arvato also includes a function that allows client’s employees to input their leave and travel requests and for managers to approve these directly on their mobile devices.
The new system benefits employees by:
- Increasing productivity with faster and more direct access to relevant information and applications
- Providing more transparency on items needing attention with timely notifications
- Helping them decide what needs to be done next
- Allowing them to take quick and informed actions
- Increasing their experience and satisfaction
Caryn Lewis, Head of IT in Swansea, Arvato CRM Solutions said, “I’m really proud of the seamless and timely delivery of the implementation by the team. This achievement represents a significant step forward to support our clients’ digital transformation and business strategy to deliver vital public services. SAP Fiori has become the new standard for user experience and supports and positively changes the way users interact with technology in the workplace.”
To find out more about SAP Fiori click here. You can also find out about the other services and successes that we’re delivering to our Shared Service Centre clients in our case study here.