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Department for Transport Video

Clients and employees of the UK government’s first outsourced Independent Shared Service Centre (ISSC1) at the Department for Transport talk about the benefits of working with arvato


central government

Under the Civil Service reform agenda the UK public sector is facing renewed pressure to embrace digitalisation, operate more efficiently, improve services and achieve significant cost savings.

Central government departments are exploring how they can benefit from new technology, increased collaboration and new approaches to partnerships with the private sector.

As a delivery partner of the Cabinet Office’s Next Generation Shared Services (NGSS) strategic plan –  which aims to achieve savings of £400m to £600m per annum from back office costs – arvato is already playing a key role in making this happen.

arvato operates government’s first outsourced Independent Shared Service Centre (ISSC1), through which we’re offering a flexible shared services solution for central government clients.

We’re continuing to engage with government to:

  • deliver service improvements while offering value for money
  • facilitate collaboration and a standardised, more efficient way of working across departments
  • grant access to flexible, innovative technology platforms
  • train and empower employees to identify and deliver improvements

independent shared service centre 1 (ISSC1)

arvato has been providing back-office services for the Department for Transport (DfT) since June 2013. We now provide HR, payroll, finance and procurement services to the DfT and its executive agencies.

Government’s first Independent Shared Service Centre (ISSC1) is expected to improve service quality and deliver significant savings through a new operating model for back-office functions.

Under the framework contract arvato is able to expand business by taking on additional outsourced government business, as well as competing for new work. arvato currently employs more than 200 people at the site in Swansea, South Wales.