In the context of significant budget cuts and increasing scrutiny from citizens, the public sector remains focused on driving efficiencies and accountability while remaining customer-centric. To deal with the challenges posed by the Comprehensive Spending Review and changes in legislation public sector bodies are redesigning services, adopting new ways of working and making smarter use of ICT.
Key themes are:
arvato is part of the Bertelsmann Group, a privately held company, which in turns is predominantly owned by non-profit foundations as ultimate shareholders. The Bertelsmann Stiftung is an independent, non-profit foundation which identifies social problem areas for which it develops and implements solutions. Its projects focus on education, economic and social affairs, health and international understanding.
Based on these roots we have developed our approach for the UK public sector, which combines our ethos with more than 50 years of business process outsourcing experience delivering results for some of the world’s most respected brands, including Microsoft, Sony Music and Renault.
With the vast resources of the global arvato and Bertelsmann organisations behind us, we have the capacity and capability to manage any size and complexity of public sector contract. And we have proved that we deliver – as our case study with East Riding of Yorkshire Council shows.
Our core market is local government but we also provide an offering for central government and the health and education sectors.