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  • We have nearly 500 UK-based public sector clients, including local government, central government, public health and education organisations

  • arvato operates the first outsourced Independent Shared Service Centre (ISSC1) on behalf of the UK Government

  • We employ more than 1,000 people in our public sector teams across the country

  • We support more than 700,000 citizens in the UK through partnerships with councils in Sefton, Chesterfield, Slough and Derbyshire Dales

  • arvato has annual revenues of €4.4bn contributing over a quarter of the Bertelsmann group annual revenues of €16.4bn

public sector

delivering more for less

In the context of significant budget cuts and increasing scrutiny from citizens, the public sector remains focused on driving efficiencies and accountability while remaining customer-centric. To deal with the challenges public sector bodies are redesigning services, adopting new ways of working and making smarter use of ICT.

Key themes are:

  • Collaboration:  Increasingly, the public, voluntary and private sectors are coming together to build partnerships based on best practice in technology, processes and people
  • Tailoring services: Citizens expect greater personalisation and easy access to services online, consistent delivery and speedy resolution of issues. In response, organisations are developing greater consumer insight, training customer-facing staff and re-targeting services
  • Increasing transparency: Open and honest communication is a hot topic and the public sector is keen to provide more information on services, finances and procurement processes, and to involve citizens in decision making

a reliable partner with a unique public sector ethos

arvato’s parent company Bertelsmann has a worldwide presence in around 50 countries and employs over 100,000 people in its core businesses of media and services, with revenues of €16.4bn (FY 2013).

Just over 80 per cent of the capital shares in Bertelsmann are held by non-profit foundations and the remainder is held directly by the Mohn family. The Bertelsmann Stiftung is an independent, non-profit foundation which identifies social problem areas for which it develops and implements solutions. Its projects focus on education, economic and social affairs, health and international understanding.

Based on these roots we have developed our approach for the UK public sector, which combines our ethos with more than 50 years of business process outsourcing experience delivering results for some of the world’s most respected brands, including Microsoft, Bosch and Renault

With the vast resources and financial stability of the global arvato and Bertelsmann organisations behind us, we have the capacity and capability to manage any size and complexity of public sector contract - as our case studies for our public private partnerships show.

Over time, we have established successful long-term partnerships with local government, secured ground-breaking shared services contracts with central government and delivered proven back office expertise to the health sector.