energy and utilities

Utility and energy companies are managing the competing pressures of rising fuel costs, the need to upgrade dated infrastructure and consumer demands for lower prices.

• People are finding it harder to pay higher bills, causing an increasing number of payment defaults
• Competition is intensifying, tariffs and products are multiplying, and customers are increasingly willing to switch provider to find a better deal
• Many customers are choosing to select and manage their utility and energy accounts online
• In response to green concerns around carbon emissions and renewable sources, companies are diversifying into new markets, such as solar energy products and services

our experience in energy and utilities

arvato helps utility and energy companies transform their businesses processes to better deal with today’s challenges and prepare for the future, from new billing engines and online finance services, to customer contact solutions and loyalty programmes.

Credit Solutions, an arvato company, is one of the UK’s top ten credit management agencies and works with all the major UK utility providers, offering a range of integrated finance and debt collection services.