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our clients

Renault
Harley Owners Group
Texaco
Land Rover
More Case Studies

  • We streamlined Renault’s demonstrator booking processes saving in excess of £1.7m a year and increasing bookings by 12%

  • We have more than 15 years experience in the UK automotive sector, including working with Land Rover for more than 15 years

  • We helped Harley Owners Group cut costs by more than £500,000 at the same time as increasing member satisfaction from an initial 50% to more than 80%

automotive

Tough trading conditions and increasingly reliable cars mean people are restricting their vehicle spending and renewing less frequently. The challenge for automotive manufacturers is to maintain profit margins by maximising revenue per customer, while maintaining customer loyalty.

  • Environmental and financial concerns are powering the popularity of smaller, high-efficiency, alternative-energy-source vehicles
  • Globalisation is reducing production costs - as companies forge partnerships, and car/component design and manufacture is rationalised and outsourced
  • e-commerce is changing buying patterns (90% of customers research their vehicle online) and enabling manufacturers to manage their supply chains and replenish their inventories

our experience in the automotive sector

We have more than 15 years experience working with clients in the UK automotive sector, including long-standing partnerships with leading brands such as Land Rover, Renault and the Harley Owners Group (H.O.G.).

Our best practice helps our clients improve customer satisfaction, save money, and drive consistency and efficiency in their processes.