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case study: driving the customer experience

Renault and arvato partner to improve services for customers

“Our relationship with arvato is unlike a traditional client/supplier partnership –we learn from each other and grow together. While being responsive to our needs and demonstrating a great respect for our brand, arvato offers us a range of innovative solutions and continuously strives to improve to help us achieve our business objectives of growth and delivering an outstanding customer experience.” Baldev Johal, Head of Customer Relations and Warranty at Renault UK


video: arvato and Renault

Front office and marketing support activities resulted in sales worth over £3m in 2014 alone, delivering a ROI of 447%


case study: a strong case for expert employee relations support

employee relations case management service provides trusted expertise and reduces costs

arvato's service for East Cheshire NHS Trust resolved 70% of all case calls for East Cheshire NHS Trust using HR Direct portal and expert advice line, while reducing external legal costs


case study: innovative online HR platform improves capability, capacity and consistency

helping Health Education England manage and promote HR activities nationally

“HR Direct enabled us to deliver consistent, accessible HR support across all of our sites in England at an affordable cost. The new system was fully supported by a detailed training programme for staff that enabled us to maximise its use and application. We now also employ HR Direct highly effectively to deliver our e-learning packages, which is helping to enhance the skills and capabilities of our workforce.”
Michelle Victor, HR Business Partner, Health Education England


case study: innovative online HR platform improves capability, capacity and consistency

delivering transformation for Blackpool Teaching Hospitals NHS Foundation Trust

HR Direct can be used as a springboard to develop a new HR service model and support the change, which was the case with Blackpool Teaching Hospitals NHS Foundation Trust.


case study: making HR fit for its real purpose

East Cheshire NHS Trust HR service is transformed to deliver cost savings, better support and improved organisational performance

arvato developed a new shared services model of HR for East Cheshire NHS Trust and its partners that harmonised the HR service and provided a single point of contact for all HR customers.


HR Learning and Development Courses

Within the e-brochure you will find the details of our unique portfolio of Clinical and Leadership & Management training courses.


Training Materials

An overview of our existing training materials


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