Nick Wells, a Business Improvement Consultant at arvato Public Sector takes you through a case study of a recent Lean Six Sigma improvement project successfully delivered within a billing and collection service.
Martin Ruane, Head of Transformation and Change at arvato Public Sector introduces a brief history and the fundamental concepts of the Lean and Six Sigma methodologies using the customer optimisation model.
Martin Ruane, Head of Transformation and Change at arvato Public Sector talks through methods for capturing and analysing the Voice of the Customer, a method for optimising customer value within the Lean Six Sigma business improvement toolkit.
case study: developing a continuous improvement culture in Slough
arvato employs Lean Six Sigma training to empower staff to make changes and improvements to Council services
“The White Belt training provided insights on how to provide services in an economic and efficient way, and made you think about your own service area.” Response from an anonymous employee online survey
Discover the many benefits arvato can bring to your organisation. We have a collaborative way of working and a track record of delivering on our promises. But don’t just take our word for it, read about how our clients have reaped the rewards of a partnership with arvato.