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02/04/2014

video: Department for Transport

“We were impressed by arvato’s reputation and genuine belief and commitment to working in partnership with the DfT family” Graham Stockbridge, Shared Services Implementation Programme, Department for Transport

14/03/2014

video: arvato and Sennheiser

David Brinsden, Consultant and former CFO at Sennheiser, talks about how a supply chain partnership with arvato has increased efficiencies and delivered an improved customer experience.

07/08/2013

video – Cloud Fulfilment

Watch how our innovative e-commerce fulfilment partnership with Cloud Fulfilment can save your business time and money by removing the hassle of managing parcel storage, postage and distribution.

21/05/2013

video: e-learning – capability analysis

Paul Stephenson, a Senior Business Improvement Consultant at arvato Public Sector takes you through the core principles of the Six Sigma Capability Analysis tool.

26/03/2013

video: e-learning – transformation case study

Nick Wells, a Business Improvement Consultant at arvato Public Sector takes you through a case study of a recent Lean Six Sigma improvement project successfully delivered within a billing and collection service.

27/02/2013

video: e-learning – introduction to lean six sigma

Martin Ruane, Head of Transformation and Change at arvato Public Sector introduces a brief history and the fundamental concepts of the Lean and Six Sigma methodologies using the customer optimisation model.

27/02/2013

video: e-learning – voice of the customer analysis

Martin Ruane, Head of Transformation and Change at arvato Public Sector talks through methods for capturing and analysing the Voice of the Customer, a method for optimising customer value within the Lean Six Sigma business improvement toolkit.

18/02/2013

face to face or interface?

Paul Stephenson, Senior Consultant at Business Outsourcing Partner arvato UK & Ireland, discusses the role of e-learning in public sector transformation projects.

17/01/2013

case study: developing a continuous improvement culture in Slough

arvato employs Lean Six Sigma training to empower staff to make changes and improvements to Council services

“The White Belt training provided insights on how to provide services in an economic and efficient way, and made you think about your own service area.” Response from an anonymous employee online survey

20/12/2012

supply chain predictions for 2013

Joe Fogg, Business Development Director, Supply Chain Solutions, arvato UK & Ireland, talks about the industry trends for 2013.