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read about arvato and Microsoft's global BPO partnership in the Sunday Telegraph
Monday, February 13, 2012
An outsourcing supplement in The Sunday Telegraph yesterday featured an overview of our Global BPO relationship with Microsoft. It looks at the drivers of outsourcing and analyses how best-in-class firms go about outsourcing their processes and functions.
arvato's $200m partnership with Microsoft is showcased on page 4.
Our client, Kyle Christensen from Microsoft explains the relationship: “If you think about the amount of revenue entrusted to this project – more than $60 billion in 2011 – there was a lot of internal debate around whether putting all our eggs in one basket was the right thing to do. Continuity and risk management were carefully considered. But at the end of the day, we felt we wouldn’t be able to achieve all our objectives if we didn’t consolidate the processes with one partner. It just had to be the right partner.”
Pick up the Sunday Telegraph to read for yourself or check out the supplement online here.
Read our case study here.