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Sony Music
Microsoft
East Riding of Yorkshire Council
Renault
Toshiba
Universal Music Group
AstraZeneca
Slough Borough Council
Bosch
Sefton Metropolitan Borough Council
Gumtree
Chesterfield Borough Council
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latest downloads

21/05/2013

video: e-learning – capability analysis

Paul Stephenson, a Senior Business Improvement Consultant at arvato Public Sector takes you through the core principles of the Six Sigma Capability Analysis tool.

26/03/2013

video: e-learning – transformation case study

Nick Wells, a Business Improvement Consultant at arvato Public Sector takes you through a case study of a recent Lean Six Sigma improvement project successfully delivered within a billing and collection service.

27/02/2013

video: e-learning – introduction to lean six sigma

Martin Ruane, Head of Transformation and Change at arvato Public Sector introduces a brief history and the fundamental concepts of the Lean and Six Sigma methodologies using the customer optimisation model.

27/02/2013

video: e-learning – voice of the customer analysis

Martin Ruane, Head of Transformation and Change at arvato Public Sector talks through methods for capturing and analysing the Voice of the Customer, a method for optimising customer value within the Lean Six Sigma business improvement toolkit.


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18/02/2013

commentary: face to face or interface?

Paul Stephenson, Senior Consultant at Business Outsourcing Partner arvato UK & Ireland, discusses the role of e-learning in public sector transformation projects.

Read the full commentary piece here ›