Skip to Navigation

what's new?


hr services account for one in five outsourcing deals in 2014

Slough, 11th February 2015 – HR services, including recruitment, benefits administration and payroll outsourcing, represented one in five outsourcing deals agreed in the UK in 2014, research has revealed.


integrated customer services became the norm in 2014 as multi-channel outsourcing contracts increased by 55%

Slough, 11th February – The proportion of customer service outsourcing contracts specifying multi-channel communications leapt up by 55% year-on-year in 2014, signalling that UK organisations are now routinely taking an integrated approach to customer management, new research has revealed.


local government outsourcing market matures as contract values increase in 2014

Slough, 11th February 2015 – Research reveals a surge in local government outsourcing contract value as organisations procure more sophisticated services.


Merseyside NHS Trust to drive HR transformation with online platform from arvato

arvato UK has secured a contract to supply St Helens & Knowsley Teaching Hospitals NHS Trust with an innovative online information portal that will help it transform its approach to HR. The Trust will use arvato’s HR Direct service to introduce efficiencies, support employees and managers and free-up HR teams to focus on strategic priorities.


productivity in the spotlight as arvato and reform host westminster debate

The UK public sector’s ability to tackle the deficit through increased productivity was put under the spotlight at a Westminster roundtable discussion hosted by arvato and leading political think-tank Reform.


arvato UK strengthens cyber security and resilience services

Following the appointment of Chris Brine-Howe as Chief Security Information Officer, arvato UK has broadened its new cyber security and resilience service offering.


get it right and your social customer service can be a real differentiator

Expert commentary from arvato UK’s outsourcing index is featured on in a feature looking at the benefits of social customer service. The article highlights how businesses must recognise the value of integrating social media with traditional customer service channels, and how it positively impacts customer satisfaction.


arvato team wins “best dressed” award at Macclesfield Pancake Race

Dressed as elves, the “avante arvato” team scooped the award for ‘best dressed team’ at this year’s Pancake Race in Macclesfield and raised money for the charity ECHO, which is part of the East Cheshire NHS Trust.


face to face or interface?

Paul Stephenson, Senior Consultant at Business Outsourcing Partner arvato UK & Ireland, discusses the role of e-learning in public sector transformation projects.


supply chain predictions for 2013

Joe Fogg, Business Development Director, Supply Chain Solutions, arvato UK & Ireland, talks about the industry trends for 2013.


outsourcing trends 2013

Matthias Mierisch, Chairman & CEO, arvato UK & Ireland, identifies three key themes that will be at the heart of outsourcing in 2013.


e-commerce predictions for 2013

Tony Matthews, Head of E-commerce, Supply Chain Solutions, arvato UK & Ireland, identifies the key trends in e-commerce supply chain management which will come to the fore in 2013.


case study: driving the customer experience

Renault and arvato partner to improve services for customers

“Our relationship with arvato is unlike a traditional client/supplier partnership –we learn from each other and grow together. While being responsive to our needs and demonstrating a great respect for our brand, arvato offers us a range of innovative solutions and continuously strives to improve to help us achieve our business objectives of growth and delivering an outstanding customer experience.” Baldev Johal, Head of Customer Relations and Warranty at Renault UK


video: arvato and Renault

Front office and marketing support activities resulted in sales worth over £3m in 2014 alone, delivering a ROI of 447%


case study: a strong case for expert employee relations support

employee relations case management service provides trusted expertise and reduces costs

arvato's service for East Cheshire NHS Trust resolved 70% of all case calls for East Cheshire NHS Trust using HR Direct portal and expert advice line, while reducing external legal costs


case study: innovative online HR platform improves capability, capacity and consistency

helping Health Education England manage and promote HR activities nationally

“HR Direct enabled us to deliver consistent, accessible HR support across all of our sites in England at an affordable cost. The new system was fully supported by a detailed training programme for staff that enabled us to maximise its use and application. We now also employ HR Direct highly effectively to deliver our e-learning packages, which is helping to enhance the skills and capabilities of our workforce.”
Michelle Victor, HR Business Partner, Health Education England

Peter Lappin, Citypress

196 Deansgate
Manchester M3 3WF

Tel:        +44 (0) 7540 047 834


Martin Currie, Citypress

196 Deansgate
Manchester M3 3WF
Tel:        +44 (0) 7976 291 532