London, 23rd June 2015 – Global business process outsourcing partner, arvato, has been positioned by Gartner, Inc., for the second consecutive year, as a Leader in the report ‘Magic Quadrant for Finance and Accounting BPO’.
Slough / Congleton, 18th June 2015 – Business process outsourcing provider arvato UK and Hempsons, specialist lawyers in health and social care, have announced a partnership to provide a full employee relations service for the NHS.
Slough, 17th June 2015 – The partnership between arvato UK and Renault UK has been recognised for delivering excellent customer service and engagement at this year’s European Contact Centre and Customer Service Awards (ECCCSA).
HfS Research (HfS) has unveiled its 2015 Progressive F&A BPO Blueprint that specifically hones in on the proven “progressive” skills, investments, domain acumen and as-a-service potential of the leading providers in finance and accounting service delivery.
Expert commentary from arvato UK is featured in this week’s issue of Utility Week. The article looks at the growth of outsourcing in the energy and utilities sector, as firms look to transform their approach to address challenges in customer experience, operational efficiency and the delivery of new technologies.
While delivering more digital transformation in citizen-facing services has become crucial, transforming internal processes in a similar fashion is also key in addressing budget pressures and efficiency challenges in local government.
Renault and arvato partner to improve services for customers
“Our relationship with arvato is unlike a traditional client/supplier partnership –we learn from each other and grow together. While being responsive to our needs and demonstrating a great respect for our brand, arvato offers us a range of innovative solutions and continuously strives to improve to help us achieve our business objectives of growth and delivering an outstanding customer experience.” Baldev Johal, Head of Customer Relations and Warranty at Renault UK