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arvato positioned as a Leader in the Magic Quadrant for Finance and Accounting BPO

London, 23rd June 2015 – Global business process outsourcing partner, arvato, has been positioned by Gartner, Inc., for the second consecutive year, as a Leader in the report ‘Magic Quadrant for Finance and Accounting BPO’.


arvato UK and Hempsons partner to deliver full NHS employee relations service

Slough / Congleton, 18th June 2015 – Business process outsourcing provider arvato UK and Hempsons, specialist lawyers in health and social care, have announced a partnership to provide a full employee relations service for the NHS.


arvato UK and Renault UK partnership wins major European customer service award

Slough, 17th June 2015 – The partnership between arvato UK and Renault UK has been recognised for delivering excellent customer service and engagement at this year’s European Contact Centre and Customer Service Awards (ECCCSA).


arvato Positioned as F&A High Performer in HfS Research (HfS) Progressive F&A BPO Blueprint

HfS Research (HfS) has unveiled its 2015 Progressive F&A BPO Blueprint that specifically hones in on the proven “progressive” skills, investments, domain acumen and as-a-service potential of the leading providers in finance and accounting service delivery.


attend our exclusive Revenues and Benefits conference on 15th July to find out from leading experts about the biggest upcoming changes, challenges and opportunities

For councils across the UK, recent times have brought vast change when it comes to the world of revenue and benefits.


arvato discusses the growth of outsourcing in the energy and utilities sector in Utility Week

Expert commentary from arvato UK is featured in this week’s issue of Utility Week. The article looks at the growth of outsourcing in the energy and utilities sector, as firms look to transform their approach to address challenges in customer experience, operational efficiency and the delivery of new technologies.


application deadline fast approaching for StartupBootCamp London 2015 FinTech accelerator: deadline 21st June

The deadline for applications to the 2015 StartupBootCamp FinTech Accelerator in London is now fast approaching.


arvato discusses how internal processes are key to digital transformation in Local Government News

While delivering more digital transformation in citizen-facing services has become crucial, transforming internal processes in a similar fashion is also key in addressing budget pressures and efficiency challenges in local government.


under pressure - can retailers successfully negotiate the new seasonal sales peaks?

Tony Matthews, Head of E-commerce, SCM, arvato UK discusses how retailers can embrace Black Friday and Cyber Monday effectively by relieving pressure on their supply chains.


face to face or interface?

Paul Stephenson, Senior Consultant at Business Outsourcing Partner arvato UK & Ireland, discusses the role of e-learning in public sector transformation projects.


supply chain predictions for 2013

Joe Fogg, Business Development Director, Supply Chain Solutions, arvato UK & Ireland, talks about the industry trends for 2013.


outsourcing trends 2013

Matthias Mierisch, Chairman & CEO, arvato UK & Ireland, identifies three key themes that will be at the heart of outsourcing in 2013.


visitor guide: Birmingham

Find your way around Birmingham


case study: driving the customer experience

Renault and arvato partner to improve services for customers

“Our relationship with arvato is unlike a traditional client/supplier partnership –we learn from each other and grow together. While being responsive to our needs and demonstrating a great respect for our brand, arvato offers us a range of innovative solutions and continuously strives to improve to help us achieve our business objectives of growth and delivering an outstanding customer experience.” Baldev Johal, Head of Customer Relations and Warranty at Renault UK


video: arvato and Renault

Front office and marketing support activities resulted in sales worth over £3m in 2014 alone, delivering a ROI of 447%


case study: a strong case for expert employee relations support

employee relations case management service provides trusted expertise and reduces costs

arvato's service for East Cheshire NHS Trust resolved 70% of all case calls for East Cheshire NHS Trust using HR Direct portal and expert advice line, while reducing external legal costs

Peter Lappin, Citypress

196 Deansgate
Manchester M3 3WF

Tel:        +44 (0) 7540 047 834


Martin Currie, Citypress

196 Deansgate
Manchester M3 3WF
Tel:        +44 (0) 7976 291 532