Slough, 11th February 2015 – HR services, including recruitment, benefits administration and payroll outsourcing, represented one in five outsourcing deals agreed in the UK in 2014, research has revealed.
Slough, 11th February – The proportion of customer service outsourcing contracts specifying multi-channel communications leapt up by 55% year-on-year in 2014, signalling that UK organisations are now routinely taking an integrated approach to customer management, new research has revealed.
arvato UK has secured a contract to supply St Helens & Knowsley Teaching Hospitals NHS Trust with an innovative online information portal that will help it transform its approach to HR. The Trust will use arvato’s HR Direct service to introduce efficiencies, support employees and managers and free-up HR teams to focus on strategic priorities.
The UK public sector’s ability to tackle the deficit through increased productivity was put under the spotlight at a Westminster roundtable discussion hosted by arvato and leading political think-tank Reform.
Expert commentary from arvato UK’s outsourcing index is featured on UsefulSocialMedia.com in a feature looking at the benefits of social customer service. The article highlights how businesses must recognise the value of integrating social media with traditional customer service channels, and how it positively impacts customer satisfaction.
Dressed as elves, the “avante arvato” team scooped the award for ‘best dressed team’ at this year’s Pancake Race in Macclesfield and raised money for the charity ECHO, which is part of the East Cheshire NHS Trust.
Renault and arvato partner to improve services for customers
“Our relationship with arvato is unlike a traditional client/supplier partnership –we learn from each other and grow together. While being responsive to our needs and demonstrating a great respect for our brand, arvato offers us a range of innovative solutions and continuously strives to improve to help us achieve our business objectives of growth and delivering an outstanding customer experience.” Baldev Johal, Head of Customer Relations and Warranty at Renault UK
case study: innovative online HR platform improves capability, capacity and consistency
helping Health Education England manage and promote HR activities nationally
“HR Direct enabled us to deliver consistent, accessible HR support across all of our sites in England at an affordable cost. The new system was fully supported by a detailed training programme for staff that enabled us to maximise its use and application. We now also employ HR Direct highly effectively to deliver our e-learning packages, which is helping to enhance the skills and capabilities of our workforce.”
Michelle Victor, HR Business Partner, Health Education England