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US, China and India earmarked for UK eCommerce expansion

Slough, 20th April – UK eCommerce business leaders are turning their attention to high growth consumer markets in the US, China and India, according to a new report commissioned by business process outsourcing provider (BPO) arvato and World Business Research (WBR).


arvato UK bolsters management teams to support continued growth

Slough, 17th April 2015 – Global business process outsourcing (BPO) partner arvato has strengthened its management teams across the UK with five high-level appointments.


outsourcing in energy & utilities sector buoyant in 2014

Slough, 30th March 2015 – The number of outsourcing contracts signed by the UK energy & utilities sector more than doubled year-on-year in 2014, according to the latest arvato UK Outsourcing Index.


hr services account for one in five outsourcing deals in 2014

Slough, 11th February 2015 – HR services, including recruitment, benefits administration and payroll outsourcing, represented one in five outsourcing deals agreed in the UK in 2014, research has revealed.


arvato’s Sally Campbell discusses the increasing sophistication of HR outsourcing in HR Director

Expert commentary from arvato UK is featured in this month’s issue of HR Director. The article looks at how HR outsourcing is no longer limited to traditional services, such as payroll, but is moving up the value chain and growing in sophistication.


arvato’s Tony Matthews discusses how retailers can successfully negotiate new seasonal sales peaks

Expert advice around how retailers can relieve pressure on their supply chains during seasonal peaks is given by arvato’s Head of E-commerce, Tony Matthews, in this month’s ‘arvato Insights’.


arvato's customer service excellence

Emma Waters, Customer Service Solutions Lead at arvato, looks at what it takes to achieve the Government’s Customer Service Excellence standard.


apply now for Talent meets Bertelsmann 2015

Mark your calendar: Talent Meets Bertelsmann 2015 – The International Networking Extravaganza taking place in Berlin from June 29 to July 1, 2015.


under pressure - can retailers successfully negotiate the new seasonal sales peaks?

Tony Matthews, Head of E-commerce, SCM, arvato UK discusses how retailers can embrace Black Friday and Cyber Monday effectively by relieving pressure on their supply chains.


face to face or interface?

Paul Stephenson, Senior Consultant at Business Outsourcing Partner arvato UK & Ireland, discusses the role of e-learning in public sector transformation projects.


supply chain predictions for 2013

Joe Fogg, Business Development Director, Supply Chain Solutions, arvato UK & Ireland, talks about the industry trends for 2013.


outsourcing trends 2013

Matthias Mierisch, Chairman & CEO, arvato UK & Ireland, identifies three key themes that will be at the heart of outsourcing in 2013.


case study: driving the customer experience

Renault and arvato partner to improve services for customers

“Our relationship with arvato is unlike a traditional client/supplier partnership –we learn from each other and grow together. While being responsive to our needs and demonstrating a great respect for our brand, arvato offers us a range of innovative solutions and continuously strives to improve to help us achieve our business objectives of growth and delivering an outstanding customer experience.” Baldev Johal, Head of Customer Relations and Warranty at Renault UK


video: arvato and Renault

Front office and marketing support activities resulted in sales worth over £3m in 2014 alone, delivering a ROI of 447%


case study: a strong case for expert employee relations support

employee relations case management service provides trusted expertise and reduces costs

arvato's service for East Cheshire NHS Trust resolved 70% of all case calls for East Cheshire NHS Trust using HR Direct portal and expert advice line, while reducing external legal costs


case study: innovative online HR platform improves capability, capacity and consistency

helping Health Education England manage and promote HR activities nationally

“HR Direct enabled us to deliver consistent, accessible HR support across all of our sites in England at an affordable cost. The new system was fully supported by a detailed training programme for staff that enabled us to maximise its use and application. We now also employ HR Direct highly effectively to deliver our e-learning packages, which is helping to enhance the skills and capabilities of our workforce.”
Michelle Victor, HR Business Partner, Health Education England

Peter Lappin, Citypress

196 Deansgate
Manchester M3 3WF

Tel:        +44 (0) 7540 047 834


Martin Currie, Citypress

196 Deansgate
Manchester M3 3WF
Tel:        +44 (0) 7976 291 532