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arvato UK appoints Sales and Solutions Director to support continued growth

Slough, 24th August 2015 – Global business process outsourcing (BPO) partner arvato UK has strengthened its Public Sector and Contact Centres business with the appointment of David Morton as Sales and Solutions Director.


Awards for Slough's talented young apprentices

The latest graduates from Slough Borough Council’s highly-rated apprenticeship scheme have been recognised at a special awards ceremony.


NHS National Services Scotland partners with arvato to launch transformational online HR tool

Slough, 13th June 2015 – arvato UK has secured a contract to help NHS National Services Scotland (NSS) transform how it delivers HR through launching an innovative online self-service platform.


arvato UK readies cyber security and resilience services for growth with high-level appointments

Slough, 01 July 2015 – Business process outsourcing (BPO) partner arvato UK has bolstered its cyber security and resilience management team with two new senior appointments to support a strong growth pipeline.


Firebox and arvato up for two European Supply Chain Excellence Awards

We’re proud to announce that our partnership with Firebox has been shortlisted for two awards at this year’s European Supply Chain Excellence Awards.


Debra Maxwell talks to The Telegraph about the need for real transformation in the public sector

In an interview with The Telegraph’s Business Reporter section, Debra Maxwell, CEO, CRM & Public Sector, UK & Ireland at arvato, discusses how the public sector is stuck between a rock and a hard place in addressing upcoming budget cuts.


arvato’s partnership with Renault UK shortlisted for CCA Excellence award

Our award-winning partnership with Renault UK has been named a finalist in the ‘Best Outsourcing Partnership’ category for the 2015 CCA Excellence Awards. This follows on from our recent ‘Outsourcing Partnership of the Year’ win at the European Contact Centre and Customer Service Awards (ECCCSA) earlier in the summer.


come and meet arvato at The Job Show™ London West

arvato, one of the world’s leading Business Process Outsourcing companies, is recruiting at The Job Show™ London West on Thursday, 17th September at Chelsea Football Club. Jobs include international linguists, speaking Dutch, Norwegian, Swedish, French and Flemish, as well as jobs in IT, Payroll, HR, Sales and Customer Service.


under pressure - can retailers successfully negotiate the new seasonal sales peaks?

Tony Matthews, Head of E-commerce, SCM, arvato UK discusses how retailers can embrace Black Friday and Cyber Monday effectively by relieving pressure on their supply chains.


face to face or interface?

Paul Stephenson, Senior Consultant at Business Outsourcing Partner arvato UK & Ireland, discusses the role of e-learning in public sector transformation projects.


supply chain predictions for 2013

Joe Fogg, Business Development Director, Supply Chain Solutions, arvato UK & Ireland, talks about the industry trends for 2013.


outsourcing trends 2013

Matthias Mierisch, Chairman & CEO, arvato UK & Ireland, identifies three key themes that will be at the heart of outsourcing in 2013.


visitor guide: Birmingham

Find your way around Birmingham


case study: driving the customer experience

Renault and arvato partner to improve services for customers

“Our relationship with arvato is unlike a traditional client/supplier partnership –we learn from each other and grow together. While being responsive to our needs and demonstrating a great respect for our brand, arvato offers us a range of innovative solutions and continuously strives to improve to help us achieve our business objectives of growth and delivering an outstanding customer experience.” Baldev Johal, Head of Customer Relations and Warranty at Renault UK


video: arvato and Renault

Front office and marketing support activities resulted in sales worth over £3m in 2014 alone, delivering a ROI of 447%


case study: a strong case for expert employee relations support

employee relations case management service provides trusted expertise and reduces costs

arvato's service for East Cheshire NHS Trust resolved 70% of all case calls for East Cheshire NHS Trust using HR Direct portal and expert advice line, while reducing external legal costs

Peter Lappin, Citypress

196 Deansgate
Manchester M3 3WF

Tel:        +44 (0) 7540 047 834


Martin Currie, Citypress

196 Deansgate
Manchester M3 3WF
Tel:        +44 (0) 7976 291 532