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  • We currently collect over £650 million each year on behalf of our public sector clients

  • Our teams service over 580,000 individual customer accounts

  • We process nearly 100,000 invoices each year for our public sector clients

revenues services

Maximising income is a prime focus for all organisations – especially with reductions in funding. arvato is one of the UK’s leading providers of revenues services to the public sector.

arvato has a proven track record in improving collection rates positioning our clients in the top 10% of comparable organisations in the UK. We offer an end-to-end service incorporating:

  • Council tax collection
  • NNDR collection
  • Corporate debt collection
  • Rent collection
  • Consultancy

Whilst we strive to maximise collection rates, we do not forget that we are dealing with a diverse group of clients in different circumstances. Therefore we define our customer service approach for various customer segments (e.g. vulnerable people) together with our partners to balance income generation with high levels of customer service.

To keep pace with new legislation and to develop technically aware, multi-skilled employees, we run specialist programmes for local authority revenues practitioners, covering council tax, business rates, recovery, enforcement and other associated topics. Find out more here