Delivering customer service in the public sector is distinctly different to the private sector. Customer service is not a part of an offering - it is the offering.
Customer service is therefore not only about the optimisation of the customer services department, but also about how a public sector organisation delivers services to its citizens across all services - end-to-end.
arvato provides contact centres as well as face to face customer service centres for our public sector clients. We have developed innovative new delivery models like new-build multi-purpose facilities which offer a variety of services to the local community.
Mapping client demands, working on channel shift and integrating back-office services into the front end, leads to improved customer satisfaction and generates cashable efficiencies.