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  • arvato largely funded the £300,000 development of Chesterfield’s new Customer Service Centre, providing residents with self-service facilities and an improved customer experience

  • Our work with Sefton Council has improved customer satisfaction to reach its highest ever level of 90%

  • All our customer service teams work within the Cabinet Offices Customer Service Excellence standard

customer service management

Delivering customer service in the public sector is distinctly different to the private sector. Customer service is not a part of an offering - it is the offering.

Customer service is therefore not only about the optimisation of the customer services department, but also about how a public sector organisation delivers services to its citizens across all services - end-to-end.

arvato provides contact centres as well as face to face customer service centres for our public sector clients. We have developed innovative new delivery models like new-build multi-purpose facilities which offer a variety of services to the local community.

Mapping client demands, working on channel shift and integrating back-office services into the front end, leads to improved customer satisfaction and generates cashable efficiencies.