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  • arvato has a proven track record in improving benefit processing rates positioning our clients in the top 10% comparable organisations in the UK

  • Our benefits caseload is currently over 73,000 individual claims

  • For Sefton Council, we recovered £1.6 million in overpiad housing benefit, which included reviewing over 7,000 cases

  • Sefton Metropolitan Borough Council revenue and benefits along with Chesterfield Borough Council customer services all hold Customer Service Excellence awards

benefits services

Public sector bodies play an important role in delivering services to vulnerable members of the community. Balancing the need for efficiency generation with appropriate customer service for people in need is important and difficult at the same time.

arvato processes applications and payments quickly and accurately, whilst maximising take-up of benefits. The services we offer are:

  • Housing and Council Tax Benefit
  • Education awards
  • Student Finance
  • Social Service Care Assessment and Payments
  • Consultancy
  • Training

We work in partnership with our clients and also relevant stakeholders in the health, education and third sectors to deliver services crafted to the particular customer segment at which they are aimed.

In this ever changing environment our Transformation and Change experts, are constantly reviewing services in order to deliver continuous improvement.