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our clients

Harley Owners Group
Texaco
Shell
CTC
The Children's Mutual
Virgin Holidays
More Case Studies

  • We helped Harley Owners Group cut the running costs of its membership club by more than £500,000

  • We attracted 10,000 new members for CTC, the UK’s national cyclists’ organisation, in 2010, including recruiting 3.5 times the forecasted figure for lapsed members

  • arvato designed, implemented and manages Europe's most successful loyalty programme

  • We created an innovative rewards shop for Emirates Airlines, covering 60 countries

loyalty and customer retention

arvato delivers rewarding experiences to tens of millions of our clients’ customers in 65 countries. We manage loyalty programmes of all shapes and sizes for some of the world's leading brands, providing a broad range of high quality services that support their long-term development.

effective UK and international loyalty programmes

arvato’s scale combined with our range and depth of experience give us a unique ability to deliver scalable, flexible and effective loyalty programmes from a single source across the full range of loyalty disciplines, both at local and international levels.

Our specialist UK loyalty team offers expertise in the delivery of both UK and international programmes for leading brands such as Harley Davidson.

loyalty is earned not bought

It’s a fact of business that the customers who feel most valued and rewarded will tend to remain the most loyal. By delivering better customer experiences and our clients’ brand promises we build trust in their brands and engender greater customer loyalty. Our efficient processes and integrated service model help to increase reward value and programme profitability, in turn increasing our clients’ ability to earn their customers’ loyalty

streamlining processes and reducing costs

We know how to streamline and reduce operational costs, while ensuring that people, processes and technology are all aligned behind a strong brand-building loyalty proposition.

leading technology solutions

Our delivery of optimised loyalty services is underpinned by strong technology in the form of both in-house platforms and the adoption of best of breed applications sourced from third parties. This technology enables arvato to co-ordinate the many components of a loyalty programme, analyse and segment customer data, and deliver timely and relevant communication via multi-channel campaign management.

are you a loyalty client? join our club!

clubarvato is a free, invitation-only loyalty club for loyalty decision-makers. This online resource offers a single feed of the latest loyalty and CRM news, interviews and features, event information and regular member offers. Find out now about becoming a member here.

services:

  • Consultancy
  • Loyalty platforms
  • Data analysis
  • Campaign management
  • Customer service