As an outsourcing partner, we constantly strive to perform tasks faster, better and more cost-effectively than our clients could themselves. However, delivering high performance is not enough – our true focus is on constantly reassessing our clients’ needs, seeking commercial opportunity in every customer interaction and delivering the outcomes required to achieve their core objectives. Here are some examples where we’ve achieved this:
Our services to Slough Borough Council include an innovative Transactional Service Centre that acts as an engine for economic growth, selling transactional services to a wider range of organisations. This is in addition to our objective of achieving savings of £26.5m over 10 years for the council.
Among many examples of reducing costs through outsourcing, we streamlined Renault’s demonstrator booking processes, saving over £1.7m a year (whilst also increasing bookings by 12% and achieving an all-time high customer satisfaction level of 98%).
We turn a negative into a positive for a search engine’s customers by not only resolving their queries, but also adding value, advising them on the optimisation of their online marketing.
Our work for Harley-Davidson’s Harley Owners Group (HOG) has led to increases in customer satisfaction from 50% to 80%, membership numbers by 50% in three years and average revenue per member by 50%. We make a significant contribution to HOG’s value by building a community of brand advocates and ultimately in driving sales of Harley-Davidson bikes.
We measure our success by the success of our clients. Our approach is to work as an integral part of their business, developing collaborative solutions and identifying opportunities for future growth. It’s this ‘client-first’ culture that’s one of the reasons our client relationships span over 15 years on average.
“Our partnership with arvato has enabled us to develop a new approach to customer relationship building.”
National Channels Leader, AstraZeneca
“arvato has been a true business partner to Renault and has proved conclusively its ability to continually improve processes... We would definitely recommend arvato as a partner to the market.”
Purchasing Manager, Renault UK
“arvato is the most trusted membership services partner we have had…the team has helped us take full advantage of opportunities including the growth in cycling and the rise in e-commerce.”
Business Development Manager, CTC (National Cycling Charity)
“arvato used its industry expertise and global network to put every stage of our membership campaign into action,”
Director HOG and Rider Services, Harley-Davidson