Skip to Navigation

our clients

Renault
Harley Owners Group
Gumtree
Bupa
Land Rover
More Case Studies

  • Our contact centre business has grown by over 50% in the last 4 years. We have climbed Marketing's league table from 15th in 2008 to 3rd in 2012

  • arvato featured in Marketing’s Contact Centre of the Year as ‘commended’ thanks to our growth and ‘impressive use of technology’

  • We streamlined Renault’s demonstrator booking processes saving in excess of £1.7m a year and increasing bookings by 12%

  • Our intelligent prospect profiling and telesales programme for Bupa’s Wellness programme helped increase revenues by 15% and secured 6% of additional business

web and social media contact solutions

New channels mean new rules, and we help our customers understand and manage customer contact effectively in the online environment. We maintain the integrity of content such as online adverts and manage online communities using policies that protect the brand. We also promote contact strategies that drive customers to resolve queries using the web, rather than the contact centre, driving down call volumes and therefore reducing cost.

We also helped increase online membership applications for CTC by over 50% between 2008 and 2010, through a new website.

services:

  • Online content moderation
  • User community management
  • Contact reduction strategies
  • Live advertisement screening, tactical site screening