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our clients

Renault
Harley Owners Group
Gumtree
Bupa
Land Rover
More Case Studies

  • Our contact centre business has grown by over 50% in the last 4 years. We have climbed Marketing's league table from 15th in 2008 to 3rd in 2012

  • arvato featured in Marketing’s Contact Centre of the Year as ‘commended’ thanks to our growth and ‘impressive use of technology’

  • We streamlined Renault’s demonstrator booking processes saving in excess of £1.7m a year and increasing bookings by 12%

  • Our intelligent prospect profiling and telesales programme for Bupa’s Wellness programme helped increase revenues by 15% and secured 6% of additional business

technical support and B2B account management

technical support

To maintain an organisation’s reputation, technical support needs to be as good as the product or service.

We employ a ‘total case ownership’ model, where the same agent deals with the query from start to finish, which combined with effective trouble shooting and root-cause analysis ensures a high level of customer satisfaction through first time resolution.

Our ICT helpdesks in the public sector deal with over 120,000 calls a year.

business-to-business account management

Often the most lucrative areas for growth arise from existing customers. To help our clients make the most of their current relationships, we appoint entrepreneurially-minded account managers, who integrate with their client’s business and implement results-focused programmes to maximise customer revenues and exploit new sales opportunities.

Due to our extensive experience within the B2B market from both a sales and lead generation perspective, arvato has the knowledge and expertise to deliver tangible benefits to our clients. We maximise sales through the creation and delivery of end-to-end lead management solutions.