Skip to Navigation

our clients

Renault
Harley Owners Group
Gumtree
Bupa
Land Rover
More Case Studies

  • Our contact centre business has grown by over 50% in the last 4 years. We have climbed Marketing's league table from 15th in 2008 to 3rd in 2012

  • arvato featured in Marketing’s Contact Centre of the Year as ‘commended’ thanks to our growth and ‘impressive use of technology’

  • We streamlined Renault’s demonstrator booking processes saving in excess of £1.7m a year and increasing bookings by 12%

  • Our intelligent prospect profiling and telesales programme for Bupa’s Wellness programme helped increase revenues by 15% and secured 6% of additional business

customer service

Our customer service contact centres deliver a range of services from short-term tactical campaigns, to long-term strategic contracts. We select and train our customer service teams to match our client’s brand values, and can ramp up headcount rapidly.

We recruited 200 full-time customer service agents within a month to help a client address a large, sudden, fluctuation in volumes.

services:

  • Inbound consumer and business customer service
  • Enquiry handling, reception services, booking services, query resolution, complaint handling, subscription services
  • Phone, email, back office processing: white mail, cheque processing, refunds, returns