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our clients

Renault
Harley Owners Group
Gumtree
Bupa
Land Rover
More Case Studies

  • Our contact centre business has grown by over 50% in the last 4 years. We have climbed Marketing's league table from 15th in 2008 to 3rd in 2012

  • arvato featured in Marketing’s Contact Centre of the Year as ‘commended’ thanks to our growth and ‘impressive use of technology’

  • We streamlined Renault’s demonstrator booking processes saving in excess of £1.7m a year and increasing bookings by 12%

  • Our intelligent prospect profiling and telesales programme for Bupa’s Wellness programme helped increase revenues by 15% and secured 6% of additional business

customer satisfaction, retention and growth

By improving services and the customer experience, we help drive up satisfaction levels, motivating existing customers to remain loyal and lapsed ones to return. We also use contact opportunities to cross-sell relevant client services, aiming to increase revenues.

arvato won the ICMI Global Call Centre of the Year 2009 in our partnership with a global financial client.

Our membership campaign for CTC achieved double the target for annual renewals and cut complaints by two thirds.

services:

  • Outbound and inbound, customer satisfaction and retention
  • Lapsed customer re-activation
  • Customer satisfaction surveys
  • Mystery shopping