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our clients

Renault
Harley Owners Group
Gumtree
Bupa
Land Rover
More Case Studies

  • Our contact centre business has grown by over 50% in the last 4 years. We have climbed Marketing's league table from 15th in 2008 to 3rd in 2012

  • arvato featured in Marketing’s Contact Centre of the Year as ‘commended’ thanks to our growth and ‘impressive use of technology’

  • We streamlined Renault’s demonstrator booking processes saving in excess of £1.7m a year and increasing bookings by 12%

  • Our intelligent prospect profiling and telesales programme for Bupa’s Wellness programme helped increase revenues by 15% and secured 6% of additional business

customer acquisition

We help our clients identify, target and win new customers through personalised contact strategies and simplified contact processes that reduce operational costs.

Our intelligent prospect profiling and telesales programme for Bupa’s Wellness programme helped increase revenues by 15% and secured 6% of additional business by cross-selling other services to Bupa members.

services:

  • Outbound and inbound, consumer and business acquisition
  • Lead generation, telemarketing, telesales appointment setting
  • Data segmentation and personalised contact strategies
  • Sales order management
  • Non-advised sale of insurance products (FSA-accredited)