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our clients

Renault
Harley Owners Group
Saab
AstraZeneca
Gumtree
Bupa
More Case Studies

  • Our contact centre business has grown by over 40% in the last 3 years. We have climbed Marketing’s league table from 15th in 2008 to 4th in 2010

  • arvato featured in Marketing’s Contact Centre of the Year as ‘commended’ thanks to our growth and ‘impressive use of technology’

  • We streamlined Renault’s demonstrator booking processes saving in excess of £1.7m a year and increasing bookings by 12%

  • Our intelligent prospect profiling and telesales programme for Bupa’s Wellness programme helped increase revenues by 15% and secured 6% of additional business

contact centre services

flexible, client-focused and fast-growing

arvato provides UK & Pan-European contact centre services to meet our clients’ commercial and strategic objectives, with the aim to increase revenue, improve customer satisfaction and reduce costs.

We manage successful programmes ranging from large-scale consumer campaigns, through to niche business-to-business initiatives. Our solutions address specific challenges and are flexible enough to change with clients’ needs.

Our contact centre business has grown by over 40% in the last three years through delivering success for our clients.

in the desired location and language

We are a leading player in Europe, handling more than 200 million phone calls internationally every year through our network of contact centres or from on-site at our clients’ facilities.

We operate accredited, locally-based customer service centres, consolidated multi-lingual hubs in the UK as well as local in-country language delivery for international clients.

We employ a ‘right-fit’ location strategy. Our international locations include English-speaking offshore contact centres in India and the Philippines and near-shore centres in Eastern Europe.

keeping pace with changing communications

The way customers interact with organisations is changing rapidly. People want to connect wherever, however and whenever it suits them. To help our clients maintain customer satisfaction, reduce costs and protect their brand, we provide a wide range of communication channels, including social media, web chat, email, SMS and phone.

training and development

We invest in the training and development of our employees to ensure they have the skills, motivation and dedication to provide customer focused services on behalf of our clients. We provide comprehensive training on our clients’ products, services and brand to ensure our clients’ customers have a quality interaction.

the right technology

Our approach is to provide the right technology and telephony infrastructure to deliver to our client's immediate and longer term service requirements.

This includes connecting to client applications, providing off-the-shelf or bespoke contact management solutions, data centres, VoIP and MPLS network technology, predictive and preview diallers, and simple or complex IVR solutions.