arvato delivers cost savings through supply chain expertise for the world’s largest music content company
“Moving from an in-house to an outsourced distribution solution has realised all the benefits we were seeking and more besides. The transition went without a hitch and arvato made major investments in new warehousing and distribution systems from the word go. We’ve lowered our distribution costs and upgraded our delivery service. It’s fair to say we couldn’t have achieved these improvements without outsourcing to arvato.” Martyn Saville, Vice President Logistics, Universal Music Group
To support the fundamental changes in the music industry, arvato and Universal Music Group (UMG) have evolved their partnership and added new services to provide a seamless service for retailers and consumers.
London, 20th December 2012 – arvato has thrown its support behind the Hillsborough disaster charity single’s bid to become Christmas number 1 by distributing CDs free of charge to retailers and music fans across the country.
Expert commentary and case studies from arvato featured throughout a supplement on outsourcing in The Times today. Topics include the need for flexibility in outsourcing partnerships, emerging destinations for offshoring and how outsourcing is value for money in the public sector.
London, 30th January 2012 – arvato UK & Ireland has expanded its existing supply chain agreement with Universal Music UK to include e-commerce fulfilment and customer service direct to consumers (D2C). arvato will deliver music and merchandise to consumers internationally and provide product information, returns support and manage order queries via phone and email.
Gary Flood interviews Clive Smith, our Universal Music client, about the company’s partnership with arvato.“All in all, a success story of new technology in the hands of an experienced outsourcing partner adding real value..."