developing a continuous improvement culture in Slough:
arvato employs Lean Six Sigma training to empower staff to make changes and improvements to Council services
“The White Belt training provided insights on how to provide services in an economic and efficient way, and made you think about your own service area.” Response from an anonymous employee online survey
In addition to delivering £26.5 million in cost savings through the transformation of processes, arvato’s innovative partnership with Slough Borough Council has created a vision of a public sector service as a catalyst for bringing new business and employment opportunities into the region.
In a guest blog for Public Sector Executive, Debra Maxwell explains how arvato UK and Slough Borough Council are helping to make local councillor’s working lives more efficient while promoting the benefits of channel shift.
Nineteen talented young people have spent the past 12 months working for the council and its transactional services provider, arvato, as part of its apprenticeship programme while working towards their NVQ business administration qualification. The latest graduates from Slough Borough Council’s highly-rated apprenticeship scheme have been recognised at a special awards ceremony.
Shared services are widely considered as a key strategy in generating savings for the UK public sector, but for some local authorities there are still some barriers preventing their wider adoption. John Wybrant, Key Account Director, arvato, explores the options in an article for Local Government News.
arvato's site director for Slough, Peter Schriewersmann, will help crown Slough's Business Start-Up of The Year 2014. Six finalists, who have all been part of Slough Borough Council’s business start-up programme and are now successfully running their own businesses, will present their business pitch to a panel of judges in the hope of being crowned Business Start-Up of The Year 2014. The winner will be announced at Slough Business Awards on 24 June.
Slough, 1st April 2014 – Business process outsourcing (BPO) partner, arvato, opens its new UK headquarters in Slough. The occasion will be marked by a series of events for clients, partners and employees this week at the Phoenix One building on Farnham road.
In a blog for Local Government News, arvato's Head of Transformation & Change, Martin Ruane, discusses how pioneering councils are working with outsourcing partners to implement private sector best-practice and transform employee culture to drive efficiencies.
In a blog for Local Government News, Nick Wells, Senior Consultant, Public Sector, arvato UK & Ireland, comments on how local government services can be delivered online and how this transition can be achieved without excluding anyone.
As the market for e-learning continues to grow, leading local government journal The MJ asked arvato Senior Consultant (Public Sector) Paul Stephenson to explore whether traditional class room teaching still has a role to play in staff training schemes.
Expert commentary and case studies from arvato featured throughout a supplement on outsourcing in The Times today. Topics include the need for flexibility in outsourcing partnerships, emerging destinations for offshoring and how outsourcing is value for money in the public sector.
London, 2nd April 2012 - An innovative public-private partnership between Slough Borough Council and global business process outsourcer arvato will go live today (2nd April 2012), in a deal which will deliver £26.5m savings over the next 10 years and includes the transfer of 102 council employees on their existing terms and conditions and pension rights.
London, 13th December 2011 - An innovative public-private partnership is set to improve transactional services for Slough Borough Council, delivering £26.5m savings over the next ten years and bringing new business into the town.