Renault and arvato partner to improve services for customers
“Our relationship with arvato is unlike a traditional client/supplier partnership –we learn from each other and grow together. While being responsive to our needs and demonstrating a great respect for our brand, arvato offers us a range of innovative solutions and continuously strives to improve to help us achieve our business objectives of growth and delivering an outstanding customer experience.” Baldev Johal, Head of Customer Relations and Warranty at Renault UK
Slough, 17th June 2015 – The partnership between arvato UK and Renault UK has been recognised for delivering excellent customer service and engagement at this year’s European Contact Centre and Customer Service Awards (ECCCSA).
Renault and arvato have been named a finalist in the ‘Outsourcing Partnership of the Year’ category at the European Contact Centre and Customer Service Awards (ECCCSA) 2015 after improving the customer experience by almost 40% since teaming up.