arvato streamlines Renault’s corporate support services
“arvato has been a true business partner to Renault and has proved conclusively its ability to continually improve processes. Right from the original tender and selection process, the day-to-day management of our relationship has been driven by professional individuals who maintain and improve service levels; consistently meeting our requirements. We would definitely recommend arvato as a partner to the market.” Andrew Kirk, Purchasing Manager, Renault UK
arvato has been responsible for generating sales appointments and demonstrator bookings for Renault UK’s B2B fleet operation since 2007. By streamlining the demonstrator booking process, arvato has saved Renault in excess of £1.7m a year, while increasing bookings by 12% and improving customer satisfaction to an all-time high of 98%.