Skip to Navigation

client search

  • video: arvato and Microsoft

    For the first time, Microsoft entrusted the processing of 90% of the company’s global revenues to a single global partner through a five-year, £130m ($200m) global BPO partnership with arvato

Microsoft

case studies


Download PDF
10/02/2012

transforming a global giant:

Microsoft and arvato create innovative global BPO partnership

"arvato has a truly innovative way of working, a proven ability to align global processes and a track record in producing real savings and efficiencies. Our managed service partnership is already helping Microsoft become more efficient and more consistent. It will enable us to deliver a market-leading experience for our partners and customers around the world." Kyle Christensen, Senior Director Worldwide BPO Operations, Microsoft

Read the full Microsoft case study here ›

Download PDF
29/10/2012

award-winning partnership

arvato and Microsoft’s unique partnership has achieved international recognition for delivering transformational results.

Read a short version of the Microsoft case study here ›

what's new? Microsoft and arvato

05/03/2013
arvato shortlisted for the International ICT Awards Philippines 2013

Congratulations to our team in Manila for being named finalist in the “Emerging Services Company of the Year” category at the International ICT Awards Philippines 2013!

more
05/02/2013
arvato UK & Ireland featured in Outsourcing Yearbook 2013

The NOA (National Outsourcing Association) has just published its 2013 Outsourcing Yearbook - the UK's in-depth guide to outsourcing expertise. It's now available as an e-book and features information about and contributions from arvato.

more
05/12/2012
Gartner and arvato F&A BPO newsletter

We have worked in collaboration with Gartner to develop a newsletter featuring Gartner’s Magic Quadrant for Finance and Accounting BPO – one of the most important independent assessments of leading vendors in the Global F&A BPO market.

more
24/09/2012
read our Global BPO Director's views on offshoring in Computer Weekly

Debra Maxwell, Global BPO Director, shares her thoughts on the changing geographies of outsourcing and the factors that make emerging offshoring locations a good bet.

more
03/07/2012
arvato and Microsoft partnership wins European award for BPO Contract of the Year

London, 3rd July 2012 – arvato's global BPO partnership with Microsoft has been awarded BPO Contract of the Year at the 2012 European Outsourcing Association (EOA) Awards, held in London on 27th June 2012.

more
28/06/2012
arvato and Microsoft win BPO Contract of the Year at the European Outsourcing Association Awards!

Celebrations at arvato this morning following last night's European Outsourcing Association Awards (EOAAs). Beating some tough competition, our Global BPO relationship with Microsoft was awarded BPO Contract of the Year!

more
11/06/2012
arvato features in The Times supplement on outsourcing

Expert commentary and case studies from arvato featured throughout a supplement on outsourcing in The Times today. Topics include the need for flexibility in outsourcing partnerships, emerging destinations for offshoring and how outsourcing is value for money in the public sector.

more
23/05/2012
arvato named a finalist in the European Outsourcing Association Awards

Excitement at arvato! We’ve just been shortlisted for "BPO Contract of the Year" in the European Outsourcing Association Awards 2012, for our $200m, five-year partnership with Microsoft.

more
13/02/2012
read about arvato and Microsoft's global BPO partnership in the Sunday Telegraph

An outsourcing supplement in The Sunday Telegraph yesterday featured an overview of our Global BPO relationship with Microsoft. It looks at the drivers of outsourcing and analyses how best-in-class firms go about outsourcing their processes and functions.

more
18/01/2010
Microsoft partners with arvato to deliver global business process outsourcing efficiencies

Microsoft has signed a global business process outsourcing partnership with arvato AG, one of the world's largest internationally networked media and communication services providers.

more