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    Met over 99% of performance targets in 2010/11

East Riding of Yorkshire Council

case studies


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13/01/2011

‘exemplary’ partnership hits targets:

arvato and East Riding of Yorkshire Council partnership delivers improvements in service and satisfaction

“Since 2005, the council’s partnership with arvato has demonstrated that it is possible for partners to provide a seamless, customer-focused service, across organisational boundaries, for local people. The partnership has been described by the Audit Commission as exemplary and it continues to be highly effective with all service delivery performance improvements either in-line with or exceeding targets.” Councillor Stephen Parnaby, Leader, East Riding of Yorkshire Council

Read the full East Riding of Yorkshire Council case study here ›

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27/03/2012

number one performer

On behalf of East Riding of Yorkshire Council, arvato has been successfully delivering customer service, revenues and benefits, occupational health, training, payroll, creditor payments, print and design and ICT services since 2005.

Read a short version of the East Riding of Yorkshire Council case study here ›

what's new? East Riding of Yorkshire Council and arvato

02/05/2013
arvato supports local youth groups across the East Riding of Yorkshire with Positive Activity Grants

Voluntary youth organisations across the East Riding of Yorkshire are celebrating after receiving grants at a ceremony hosted by the East Riding Youth and Family Support Service. 24 organisations received the Positive Activity Grants funded by a £63,000 donation from arvato.

 

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05/10/2012
two silver awards at the IRRV Performance Awards

Congratulations to our award-winning public sector partnerships! At last night's IRRV (Institute of Revenues, Rating & Valuation) Performance Awards, our partnerships were awarded Silver in two categories.

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05/07/2012
four IRRV award nominations for our public sector partnerships

arvato's partnerships with East Riding of Yorkshire Council and Sefton Metropolitan Borough Council are both shortlisted for two IRRV Performance Awards

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04/07/2012
arvato and East Riding of Yorkshire Council featured in LGC innovation supplement

Rainer Majcen, Managing Director, Public Sector, arvato UK & Ireland, talks about how councils can transform customer insights into real service innovations, and a case study shows how East Riding of Yorkshire Council uses its data to create more intelligent services that better meet the needs of its citizens.

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25/04/2012
industry analysts Nelson Hall publish a profile of arvato's UK public sector BPO business

The report, written by Sarah Burnett, is titled: Government Sourcing Vendor Profile of: arvato – U.K. Local Government BPO Services.

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