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  • Derby City Council

    Derby City Council was pleased with arvato’s flexible partnership approach and the positive results from an initial benefits processing contract set up with arvato in December 2011 to manage an increase in claims, while meeting required quality targets

Derby City Council

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27/06/2011

Derby benefits from arvato know how:

Chesterfield partnership delivers benefits overflow contract for Derby City Council

“The team has taken time to really understand the specific requirements for our residents and collaborated with our workforce to develop a sustainable model that will maintain a high level of quality assurance. This sets the foundation for the agreement to enhance our services for citizens.” Kath Gruber, Director of Customer Management, Derby City Council

 

Read the full Derby City Council case study here ›

what's new? Derby City Council and arvato

11/12/2012
arvato confirmed as runner up in Marketing’s 2012 Contact Centre Agency of the Year

Celebrations at arvato as we've been commended as 2012 Contact Centre Agency of the Year by Marketing magazine, for the third year running!

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03/05/2012
arvato secures revenues and benefits overflow contract with Derby City Council

London, 3rd May 2012 – Business process outsourcing partner arvato has secured a deal to provide benefits assessment services for Derby City Council, following a successful claim processing project.

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