Derby City Council was pleased with arvato’s flexible partnership approach and the positive results from an initial benefits processing contract set up with arvato in December 2011 to manage an increase in claims, while meeting required quality targets
Chesterfield partnership delivers benefits overflow contract for Derby City Council
“The team has taken time to really understand the specific requirements for our residents and collaborated with our workforce to develop a sustainable model that will maintain a high level of quality assurance. This sets the foundation for the agreement to enhance our services for citizens.” Kath Gruber, Director of Customer Management, Derby City Council
While delivering more digital transformation in citizen-facing services has become crucial, transforming internal processes in a similar fashion is also key in addressing budget pressures and efficiency challenges in local government.
Rowan Richardson, 19, from Chesterfield, secured an apprenticeship at arvato after completing a traineeship programme with the Derbyshire and Nottinghamshire Chamber of Commerce. Read about Rowan's success story in the Chamber's Apprenticeships News.
In a blog for Local Government News, arvato's Head of Transformation & Change, Martin Ruane, discusses how pioneering councils are working with outsourcing partners to implement private sector best-practice and transform employee culture to drive efficiencies.
In a blog for Local Government News, Nick Wells, Senior Consultant, Public Sector, arvato UK & Ireland, comments on how local government services can be delivered online and how this transition can be achieved without excluding anyone.