Derby City Council was pleased with arvato’s flexible partnership approach and the positive results from an initial benefits processing contract set up with arvato in December 2011 to manage an increase in claims, while meeting required quality targets
Chesterfield partnership delivers benefits overflow contract for Derby City Council
“The team has taken time to really understand the specific requirements for our residents and collaborated with our workforce to develop a sustainable model that will maintain a high level of quality assurance. This sets the foundation for the agreement to enhance our services for citizens.” Kath Gruber, Director of Customer Management, Derby City Council
In a blog for Local Government News, arvato's Head of Transformation & Change, Martin Ruane, discusses how pioneering councils are working with outsourcing partners to implement private sector best-practice and transform employee culture to drive efficiencies.
In a blog for Local Government News, Nick Wells, Senior Consultant, Public Sector, arvato UK & Ireland, comments on how local government services can be delivered online and how this transition can be achieved without excluding anyone.
Discover the many benefits arvato can bring to your organisation. We have a collaborative way of working and a track record of delivering on our promises. But don’t just take our word for it, read about how our clients have reaped the rewards of a partnership with arvato.