Engagement seemed a logical place to start our Open Outsourcing journey. At its heart, business outsourcing is about relationships – those between the partners of an outsourcing agreement, and those between the partnership and its customers or employees.
Effective engagement is about creating an agile approach to outsourcing that allows the right type of partnership to develop. One that focuses on delivering the best results for both partners and one that can evolve with changing needs. But, how does this approach differ across sectors, services, objectives and company types? Are there commonalities that we can all learn from? And, fundamentally, does effective engagement make a difference to the impact of a business outsourcing programme?
Exploring the topic from a number of points of view highlights the differences in diverse outsourcing agreements. But the recurring themes such as trust, collaboration, understanding, flexibility and commitment help explain the common roots of success.
We hope you enjoy reading the report!
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We welcome your thoughts on the issues raised in this first report and would like to hear how you’ve opened outsourcing in your own organisation. We also invite you to share suggestions on topics for future issues of Open Outsourcing. Please get in touch by email at email@example.com.