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"open outsourcing aims to get to the heart of the
most complex issues in our industry."
Matthias Mierisch, Chairman and CEO, arvato UK & Ireland
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Rather than focusing on the theoretical or futuristic, we want to create and share a real-world perspective on outsourcing today by hearing directly and honestly from those people involved
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As businesses, arvato and Bosch share a number of common traits – both have been in operation for more than a century with entrepreneurialism at their heart – so a strong cultural fit has really helped
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Only just over half of outsourcing clients view their BPO provider as a trusted partner – a figure that should be much higher for BPO to achieve its full potential and deliver beyond just the contractual commitments
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"While there might be other outsourcing contracts within Microsoft that are bigger in size, there are none with more inherent risk. Could we really trust one vendor with 90% of our global revenues?" Kyle Christensen, Sr. Director, Customer, Program & BPO Operations, Microsoft
welcome to open outsourcing!
Welcome to the first in a series of reports from arvato, called Open Outsourcing. These reports aim to get to the heart of some of the most complex topics in the outsourcing industry with the help of our clients and industry experts.
Despite contributing £207bn (8%) of the total UK economic output, outsourcing is misunderstood and its value often understated. Open Outsourcing aims to understand and demystify some of the issues that contribute to this.
Rather than focusing on the theoretical or futuristic, we want to create and share a real-world perspective on outsourcing today by hearing directly and honestly from those people involved.
