We measure our success through the success of our clients.
Our commitment is to build transparent and relevant service levels and performance targets into our contracts, so our clients remain informed and in complete control.
We are willing to work on a risk-reward basis, because we know our approach will deliver results.
We measure performance on an ongoing basis, using a range of tools and reporting mechanisms. This includes output measures like volume of calls or number of shipments and outcome measures such as customer satisfaction which is often the best measure of success.