manage risk

Our proven track record in both the public and private sectors significantly reduces the potential risks involved in outsourcing. Moreover, we share any risk with our clients by working on a risk-reward basis or by building in outcome-based pricing arrangements. We do this because we are confident we will achieve the desired results. A promise from arvato is one you can trust.

• We moved from a fixed-hourly rate of remuneration to a risk-reward system based on successful bookings for Bupa’s customer contact campaign involving more than 100,000 outbound calls a month