Debra is responsible for arvato’s public sector and contact centre business in the UK, overseeing the negotiation and implementation of complex public and private partnerships and driving new BPO growth areas, including central government, public healthcare and beyond. As part of her role Debra will direct the strategy for arvato’s contract to operate the first Independent Shared Service Centre (ISSC1) on behalf of the UK Government.
Debra has a wealth of expertise and experience in private and public sector outsourcing across senior strategic and operational roles. Prior to her current position as MD, Debra was Global BPO Director for arvato, leading the company’s global BPO partnership with Microsoft. The role included overseeing teams in the USA, Ireland, Mexico, Singapore and Manila and establishing a new managed service model for Microsoft. This partnership gained international recognition by winning ‘BPO Project of the Year’ at the 2012 European Outsourcing Association (EOA) Awards. Previous roles within arvato have included General Manager Ireland and Global Operations Director at arvato Finance Services.
Prior to joining arvato, Debra worked as Director of Shared Services at Surrey County Council, where she led the implementation and delivery of Shared Services for the council.
Debra lives in Cheltenham and enjoys fine wine and contemplation.