Our management team is made up of highly experienced professionals with specialist expertise and industry knowledge. Each has established a reputation for building long-term partnerships, managing successful outsourcing solutions and achieving our clients’ business objectives.
Patrick is Managing Director of arvato SCM Ireland and has held the role since 2004. He joined Bertelsmann in 1994 and gained significant experience during the start-up of the Irish operation in 1994 and subsequent years. This start-up was arvato’s first venture into the Irish landscape and was a response by Bertelsmann to the level of high-tech customer presence by multi-national corporations in the Irish market
Debra is responsible for arvato’s public sector and contact centre business in the UK, overseeing the negotiation and implementation of complex public and private partnerships and driving new BPO growth areas, including central government, public healthcare and beyond.
Bryan is CEO of arvato Financial Solutions (aFS) in the UK & Ireland and a member of the wider aFS group executive board, head-quartered in Baden-Baden. Bryan joined arvato following the acquisition of Gothia and has led the post-merger integration of the former BCW Group and Credit Solutions businesses.
The financial operations of arvato UK are headed up by Stefan Gläser, who has 11 years of experience working in the Bertelsmann Group. Stefan has extensive experience in finance related matters including accounting, financing, strategic planning, risk management and controlling.
Sam Grey is Director for Marketing & Communications. She is responsible for arvato’s marketing and communications strategy. Her role is to support the continued growth of arvato in the UK & Ireland, by proactively and credibly managing arvato's profile through a range of marketing communications activities.
Jonathan is Director, Business Affairs & Legal, arvato UK. As general counsel, he provides strategic legal advice to the arvato UK board and senior management team. He regularly advises arvato’s divisions across the UK, Ireland and internationally, on a wide range of legal matters from contract negotiations, to employment law and compliance.
Melanie Vongswang is Group HR Director, arvato UK, and manages arvato UK’s human resource team. She is responsible for driving the company’s HR strategy across its Public Sector, CRM, Financial Solutions and Supply Chain Management business, as well as playing an active role in the global HR leadership team for arvato AG.